07-01-2011 09:53 AM - edited 03-10-2019 06:12 PM
I just just purchassed a CSACSE-1113-K9 and I need to wipe the Administrator password. I am also not sure what the default login credentials even are. There doesn't seem to be much out there for this device or maybe I'm just looking in the wrong place? If anyone knows of a procedure, it would be greatly appreciated!
07-01-2011 11:22 AM
Hi Jacob,
I have moved this discussion to the AAA community as your question is to do with password recovery on the ACS appliance and you should get a better response here.
Regards,
Prapanch
07-01-2011 11:28 AM
ty much
07-02-2011 08:25 AM
Hi Jason,
I am not quite sure what you mean by wipe the administrator password.
Here is the installation guide which might help you. It will give you details on how to reset the Administrator password.
Hope this helps.
Regards,
Anisha
P.S.: please mark this thread as answered if you feel your query is resolved. Do rate helpful posts.
07-05-2011 07:42 AM
This procedure only works once I am logged into the CSE. I am at the login prompt so its asking me for the admin acct credentials but like I said, I do not have these. I am wondering if there is a way to break into this thing before it boots up or something to where I can reset the Admin password.
07-05-2011 07:47 AM
no, only with the recovery dvd .. does depend which version
07-05-2011 07:57 AM
How can I find where to determine the version and how would I go about obtaining this DVD?
07-05-2011 07:59 AM
07-05-2011 08:20 AM
Can I even get into the gui if i can't log into this thing to begin with?
I guess all I need is the DVD at this point, a part number perhaps?
07-06-2011 12:07 AM
Jacob,
the 1113 appliance can only handle below 4.2 software. but didn't you got any cd with the purchase or did you buy it from someone else ? I don't have part numbers the dvd is shipped with every new appliance.
07-06-2011 09:42 AM
Hi,
If you do not have the DVD, then open a TAC case and the cisco engineer will publish the image and insturctions for you.
Hope this helps.
Regards,
Anisha
P.S.: please mark this thread as answered if you feel your query is resolved. Do rate helpful posts.
07-06-2011 11:50 AM
How would I go about opening a TAC case? Sorry for all of the questions, I'm still kind of new to all of this. Thanks for the help.
07-06-2011 01:58 PM
You go to cisco.com, login with your CCO account and when you have the right support contract you can login and make a TAC case.. also you can call a number in the USA.. maybe it's there on the support section of the website.
07-07-2011 08:57 AM
Hi,
To open a TAC case you can dial the front line number based on your country.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone
Hope this helps.
Regards,
Anisha
P.S.: please mark this thread as answered if you feel your query is resolved. Do rate helpful posts.
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