Guest portal ISE can not see

[athan1234]

I fail to comprehend this. The option portal guest is not visible to me in ISE.

Everything pointed to the reason why my customer's wildcard certificate guest portal had expired; as a result, I loaded the wildcard certificate, and now my customer cannot access the portal. The more concerning issue is that I am unable to view the guest opcion portal in ise

I have saw  .the node is how  standalone:

Will the guest port function if I make this node primary? How did the guest portal function before ?
I remembered there were two nodes, one of which I believe was erased?This will have to be the main node

[ammahend]

what version, patch, platform ? was it visible with same login account before installing wildcard cert ? if you haven’t already try different browser as well as incognito mode. 

[ahollifield]

Does this deployment only have Device Administration licensing?  And not Essentials?

[athan1234]

 How did the guest portal function before 5 minutes ago befor to implement the wildcard certificate ?
I remembered there were two nodes, one of which I believe was erased?This will have to be the main node

[ahollifield]

Why was one node erased?  Maybe try re-registering with the licensing portal?  Note based on that screenshot, ISE hasn't been able to talk to the Smart Licensing Portal since December of 2022.....  So your license entitlement/grace period has expired and you are experiencing enforcement for licensing compliance.

[athan1234]

The corporation opted to leave just one node a year ago, however it appears that this node is should be the primary node. .

How can I register myself again on the portal?

How did it function the guest portal before i replaced the wildcard certificate with a new one to replace the old one that had expired?

[ahollifield]

Just one node?  What about redundancy?  

https://www.cisco.com/c/en/us/td/docs/security/ise/3-2/admin_guide/b_ise_admin_3_2/b_ISE_admin_32_licensing.html

Service restart is my guess.  What version and patch?

[athan1234]

Yes, I am aware there is no redundancy

Do you believe that after resting the server , I will see the licenses properly and the portal visitor?

I attach you the path

Personas:
Administration, Monitoring, Policy Service (SESSION,PROFILER)
Role:
STANDALONE
System Time:
Oct 11 2023 01:21:48 PM UTC
FIPS Mode:
Disabled
Version:
3.1.0.518
Patch Information:
3,5

[ahollifield]

No, restart will not help.  You need to re-register the deployment with the smart account.  And ensure you have proper Licenses in that smart account.

[athan1234]

Clarify it for me.
Why did the portal guest continue to function and when I renewed the employee certificate it dosent work ?
Did you think I'd have the same portal settings when I reregistered the smart licenses?

[ahollifield · Accepted solution]

I'm just guessing here but did replacing this certificate cause the ISE services to restart?  This would have caused a re-evaluation of the licenses (although this should have already happened since ISE hasn't been able to connect since 2022).  Either way, the only fix is to fix your licensing issues.

Yes, all of the configuration and database is still there.  You are just blocked from accessing those portions of the GUI when you do not have valid licensing.

[athan1234]

It is possible .

So In this instance, when the licenses for Essentials expire, you won't be able to access the option for the guest portal on the dashboard.

[ahollifield]

Correct.  Guest requires Essentials.

[athan1234]

Thank you for your quick assistance. @ahollifield 

[athan1234]

Hello once more

The issue now is how to pass the Cisco ISE licenses after receiving the license for Cisco Smart premier licenses

How is the proccess to get the premier licenses on cisco ISE