Invalid Content Error ISE 2.4 patch 14 Hot fix CSCvx85807_2.4.0.357

[tmcgrath24]

Hello,

We are trying to install patch CSCvx85807_2.4.0.357. 

: application install CSCvx85807_2.4.0.357_patch14-SPA.tar.gz <repo_name>

We get the following error: 

Getting bundle to local machine...
Unbundling Application Package...
% Invalid bundle contents

We have verified teh MD5 hash of our download

Repo is an SFTP server. 

Any help or guidance is appreciated.

[Marcelo Morais]

Hi @tmcgrath24 ,

 try to copy the PATCH to disk: and install the PATCH using a local repository:

ise/admin(config)# repository LOCAL
 url disk:/
ise/admin# copy ftp://<FTP_IP_Addr>/<file> disk:/

Note: are you trying to install the ise-patchbundle-2.4.0.357-Patch14-21041509.SPA.x86_64.tar.gz?

Hope this helps !!!

[tmcgrath24]

Thank you. We will give this a try today.  We are not trying to isntall the bundle but just the patch, CSCvx85807_2.4.0.357_patch14-SPA (1).tar.gz

This was instructed bat our TAC engineer. 

[tmcgrath24]

@Marcelo Morais  Thank you. We got a step further. I was able to upload the file to a local repository. I can see the file in that repository. However I still get the invalid content error trying to install the hotfix. I've tried "patch isntall" and "Application Install" 

I appreciate the help, I am green/rookie when it comes to ISE

ecdcise-1/admin# show repository LOCAL1
CSCvx85807_2.4.0.357_patch14-SPA.tar.gz

Current-Active-Sessions.xml

ecdcise-1/admin# application install CSCvx85807_2.4.0.357_patch14-SPA.tar.gz LOCAL1
Save the current ADE-OS running configuration? (yes/no) [yes] ? yes
Generating configuration...
Saved the ADE-OS running configuration to startup successfully

Getting bundle to local machine...
Unbundling Application Package...
% Invalid bundle contents

ecdcise-1/admin# patch install CSCvx85807_2.4.0.357_patch14-SPA.tar.gz LOCAL1
% Warning: Patch will be installed only on this node. Install using Primary Administration node GUI to install on all nodes in deployment. Continue? (yes/no) [yes] ? yes
Save the current ADE-OS running configuration? (yes/no) [yes] ? no
Initiating Application Patch installation...

Getting bundle to local machine...
Unbundling Application Package...
% Invalid bundle contents

[Greg Gibbs · Accepted solution]

This file does not appear to be available from the public downloads, so it sounds like you are trying to install a hotfix provided by TAC. Please work with TAC to troubleshoot why you are getting the 'Invalid bundle contents' error.

This Community is not TAC and cannot help with TAC-provided hotfixes.

[tmcgrath24]

Hi Greg,

Thanks for the response. 

I am currently working with TAC. Was looking for guidance from the community due to inexperience. Was hoping to learn something especially if my procedures were missing a step. 

[tmcgrath24]

thank you for all of your input. TAC re-sent the file several times and we were finally able to extract the correct files and get the hotfix installed. 

[K_L]

I had this issue also. What you need to do is extract the contents of the CSC...tar.gz file until you get the "ise-apply-CSC....tar.gz" file. That is the one that needs to be installed.