ISE 2.4 Guest Self Registration Deny Email is not being sent back to Requestor

[azhar_eaggle1]

we have ISE 2.4 in our environment, Guest Self sign process is working fine, Approved Requests, email sent back to Requestor. but Deny email is not being sent back. can someone help on That?

[Jason Kunst · Accepted solution]

No difference in settings that would allow one to work and not another one. I would suggest a TAC case to debug.

[Silver_Cat]

Any progress on this issue, we are also experiencing similar problem

[Jason Kunst]

Please open tac case

[Johh_Dow]

Same problem for our installation. Running 2.4 patch 9.

Did anyone contact TAC and come to a resolution?

[Johh_Dow · Accepted solution]

I opened a TAC case and support responded that this (no deny email) is as per design.

There are 2 enhancement defects raised (for v2.4 and v2.3/2.2) to add this feature but it's not yet added.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk45592/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg52669/?reffering_site=dumpcr

[Jason Kunst]

Thank you for this information