ISE 3.0 Cannot Edit Or Import Endpoints

[Alex Pfeil]

We just completed an ISE 3.0 upgrade from 2.7. The GUI seems very responsive. We cannot edit endpoints. It is almost like they are not getting loaded because the MAC address does not get populated when you click edit. We tried to import one MAC address and it did not complete. Same user tried to import another MAC address and ISE responded that a user could only have 1 import running at a time.

Has anybody experienced a similar issue?

[Alex Pfeil]

I also cannot edit the policy in Device policy Condition Studio. I just get this spinning wheel.

[Marcelo Morais]

Hi @Alex Pfeil ,

 1st ... please try the following command to check your Endpoints: 

ise/admin# application configure ise
Selection configuration option
[1]Reset M&T Session Database
...
[16]Get all Endpoints
...
[0]Exit

 2nd ... if you have at least 2x Nodes, try to deregister one of the Nodes,  reset the application configuration to factory defaults (check the command bellow)  and restore a backup:

ise/admin# application reset-config

Hope this helps

[Alex Pfeil · Accepted solution]

I worked with a Cisco TAC engineer to resolve the issue. After the original upgrade, I promoted the original primary back to primary. Working with Cisco TAC, we made the secondary primary again and we were able to edit endpoints afterward.

One issue after making the change when we initially logged in, we could still not edit or make any changes. However, after a few minutes, we were able to make changes.