06-30-2022 09:20 AM
Hi,
I have a ISE 3.0 on an ESXI. In last two days the guest portal is unreacheable and I receive an error also if i try to open the url portal test. I have the same result if I try to open also the other default portal.
I tried to reload the device and the applications many times with no result.
Thas for your help.
Solved! Go to Solution.
07-06-2022 12:03 AM
No helpful troubleshooting or log information.
See How to Ask The Community for Help for future requests.
Please call TAC so they can gather the appropriate information and resolve the issue.
06-30-2022 09:33 AM
is this IP address or FQDN ? is the IP changed ?
have you tried manually open from internally that guest portal ? where is this hosted ?
check some guest portal troubleshotting tips :
06-30-2022 10:02 AM
Hi balaji,
the ISE has an ip address and is always the same. I tried many times to opne the page manuly but the result is always the same and also if I try to open the portal test url.
thanks.
06-30-2022 10:09 AM
but the result is always the same and also if I try to open the portal test url.
directly accessing portal is not working means, the http or https service down.
where is this hosted this portal. Looks like http/s service required restart, what web server iis/apache ?
06-30-2022 10:28 AM
Is the default Guest page of Cisco ISE, is not hosted on an external server.
Is possible that the VMware are denied the http/s, also if I can reach the ISE web GUI?
07-01-2022 02:00 AM
I remember running into a similar issue some time ago, and I could fix it by associating a different certificates tag to the portal and then re-associate the previous tag. If memory serves, I think the issue was due to some broken trust between the portals and the associated certificate.
07-01-2022 04:00 AM
07-06-2022 12:03 AM
No helpful troubleshooting or log information.
See How to Ask The Community for Help for future requests.
Please call TAC so they can gather the appropriate information and resolve the issue.
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