04-07-2019 08:11 AM
Hi,
The 2 key end of support milestones for the ISE 3400 series hardware in the End of Sale notice are shown below. Please advise on what happens after 31st October 2019 (relating to application software), if a TAC case is raised on ISE. Will normal troubleshooting and support be provided? Or will only direct hardware faults be supported after this date?
Last Date of Support: App. SW |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2019 |
Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2021 |
Many thanks for any clarification.
Solved! Go to Solution.
04-08-2019 08:17 AM
04-07-2019 10:08 AM
04-08-2019 08:17 AM
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