ISE - Data upgrade step 10/89, ProfilerUpgradeService(2.1.0.166)... ..% Error: ISE Global data upgrade failed!

[engahmedsaied]

Hello,

I am trying to restore backup configuration from cisco ISE 2.0 on Cisco ISE 2.2 but it is failed due to

" Data upgrade step 10/89, ProfilerUpgradeService(2.1.0.166)... ..% Error: ISE Global data upgrade failed! "

here is the log after execute restore

Initiating restore.  Please wait...

% restore in progress: Starting Restore...10% completed

% restore in progress: Retrieving backup file from Repository...20% completed

% restore in progress: Decrypting backup data...25% completed

% restore in progress: Extracting backup data...30% completed

Leaving the currently connected AD domain

Please rejoin the AD domain from the administrative GUI

% restore in progress: Stopping ISE processes required for restore...35% completed

Cleaning up TC-NAC docker configuration...

% restore in progress: Restoring ISE configuration database...40% completed

% Error: Deletion of restored secondary certificates failed. After restore completes, use ISE certificates unwanted certificates manually.

% restore in progress: Adjusting host data for upgrade...60% completed

UPGRADE STEP 1: Running ISE configuration database schema upgrade...

- Running db sanity check to fix index corruption, if any...

- Auto Upgrading Schema for UPS Model...

- Upgrading Schema completed for UPS Model.

UPGRADE STEP 2: Running ISE configuration data upgrade...

- Data upgrade step 1/89, AuthzUpgradeService(2.0.0.308)... Done in 35 seconds.

- Data upgrade step 2/89, NSFUpgradeService(2.1.0.102)... Done in 0 seconds.

- Data upgrade step 3/89, UPSUpgradeHandler(2.1.0.105)... Done in 24 seconds.

- Data upgrade step 4/89, UPSUpgradeHandler(2.1.0.107)... Done in 0 seconds.

- Data upgrade step 5/89, NSFUpgradeService(2.1.0.109)... Done in 0 seconds.

- Data upgrade step 6/89, NSFUpgradeService(2.1.0.126)... Done in 0 seconds.

- Data upgrade step 7/89, NetworkAccessUpgrade(2.1.0.127)... Done in 0 seconds.

- Data upgrade step 8/89, ProfilerUpgradeService(2.1.0.134)... Done in 0 seconds.

- Data upgrade step 9/89, ProfilerUpgradeService(2.1.0.139)... Done in 0 seconds.

- Data upgrade step 10/89, ProfilerUpgradeService(2.1.0.166)... ..% Error: ISE Global data upgrade failed!

[hslai]

Please try engaging Cisco TAC for this.

We need to look at the upgrade log files to check the details of the failure. See Upgrade to ise 2.3 failed as an example.

[Craig Hyps · Accepted solution]

Suggest opening a TAC case to troubleshoot.

If able to stage another VM running 2.0 or 2.1, could validate that able to restore to another version.  Under ISE 2.0, from CLI you can run "app config ise" and select option to "Create Missing Config Indexes".

You could also run the Upgrade Readiness Tool for ISE 2.3 to see if any issues with DB discovered (available under Software Center for ISE 2.3):

Upgrade Readiness Tool (URT) to validate config DB upgrade from 2.0, 2.0.1, 2.1, 2.2 to 2.3. This is a signed bundle for image integrity.    ise-urtbundle-2.3.0.298-1.1.0.SPA.x86_64.tar.gz

This tool will help validate the readiness of your existing DB for upgrade to new version.

Craig

[Richard Wakefield]

What was the resolution to this?

[engahmedsaied]

We have opened a ticket and still in progress they are doing changes

[Richard Wakefield]

It's a bug, and TAC has a hotfix for it:

ise-apply-CSCvh13873_2.0_2.1_2.2_2.3_common_1-SPA.tar.gz

-Rick