ISE Sponsor portal error 'The location field is not configured'

[Harshsahota]

Hi,

I need some assistance in troubleshooting a sponsor portal error that some users are experiencing while trying to create a guest wifi account. The received error is attached with the query. The user is receiving the error even though he has selected a location from the drop down list. Any help is appreciated. 

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.3.030
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2014 by Cisco Systems, Inc.
All rights reserved.
Hostname: COGDPIS0002

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
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Version : 2.3.0.298
Build Date : Tue Jul 25 17:02:37 2017
Install Date : Sat May 12 06:52:17 2018

[Francesco Molino]

Hi

Have you assigned these locations to your sponsor group?
Can you verify it please?

Did the error occurs on Nevada location only or any?

[Harshsahota]

Hi Francesco,

Thank you for your reply. Yes, I have verified that the locations are assigned under the sponsor group. The user is currently trying to create the account for the Nevada location. I will ask him if he can try the other locations. 

Regards,

Harshpal Sahota

[Francesco Molino]

Ok let us know when the test has been done.
Can you try importing users using csv for Nevada and see if it works?

[Harshsahota · Accepted solution]

The issue has been resolved, the data on the ISE server was corrupted and after re-installing the ISE, the issue was resolved

[qsc@data3.com.au]

Hi,

I am facing the same issue.  Can you kindly let me know of the exact procedures that you did to resolve this issue?

[Harshsahota]

The issue has been resolved, the data on the ISE server was corrupted and after re-installing the ISE, the issue was resolved