ise stuck in configuration memory testing memory

[teamdv6199]

we have a cisco ISE 3595 and I rebooted it by typing reload in the cli. I finally hooked up a vga connection to a monitor and its just stuck on "configuration memory testing memory", keyboard seems unresponsive. I tried connecting from the I/O in the front to my laptop but no cli shows up. Any advice? I already manually rebooted it. Its just stuck  There is a IP which I think is for CIMC. 

[balaji.bandi · Accepted solution]

Turn off whole appliance removing the power - wait for 5-10min and turn on and check.

what LED it show from of the box ? if that is show still same issue.

May be i were you - i will open a top cover and reseat the RAM and turn and check ?

still issue raise an TAC case for RMA

[teamdv6199]

Hello,

I took out the cmos battery reseat the RAM, plugged in the power cables  and it came back up! WHat is the best practice to reboot the ISE for nexttime?