My Devices Portal is missing...

[desmobrains]

Hello guys,

I am facing a weird issue... I wanted to update the term and conditions into My Devices Portal and I can't find it.... seemed to be gone. Any Idea what the heck happened? Is there any known issue or bug?

I was able though to locate Sponsor Portal and the one for the guests.

ISE version: 2.6.0.156 patch 6

Thank you.

[Arne Bier · Accepted solution]

Hi @desmobrains 

Have you looked under Work Centers > BYOD > Portals & Components ?

There you should find My Devices, Blockedlist/Blacklist Portals.

Is your Plus license still valid? If not, then the menu items will be hidden.

[desmobrains]

Hi Arne,

Thanks for coming back on this.

I don't see BYOD menu under Work Centers, but I see it under Administration > Device Portal Management > BYOD.

There, I get the attached one.

Is it then a license issue?

Once more, thanks.

[Arne Bier · Accepted solution]

Seems like it. You can also check your Licensing status page to confirm that your Plus License has expired. In extreme cases you can install a 90 day eval Plus license to restore the menus. But long term you'll have to renew the Plus Licensing tier.

https://software.cisco.com/software/swift/lrp/#/licenses