No access to ACS GUI after installation

[Nightwolf_82]

Hi guys,

I successfully installed ACS 5.4. However, I can't access it using web GUI. I created two accounts, admin (during installation) and techuser (after installation) and both of them are denied and I can login ACS using CLI. However, when I'm trying access ACS through web GUI, I get "Access Denied. Please contact your Security Administrator for assistance." Also, I can't see techuser user in the output of show users CLI command.

Could you please help me with this issue.

[nspasov]

Hi there, did you also install the latest patch associated with version 5.4? Also, have you tried resetting the GUI password via the CLI. You can do this with the following command:

acs reset-password

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-3/command/reference/cli/cli_app_a.html#85117

I hope this helps!

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[Nightwolf_82]

Hi Neno,

Could you please clarify how do I install the latest patch and if I reset password what password will I get thereafter? 

Thanks.

[Aditya Ganjoo]

Hi,

To reset the password of the default GUI admin, use the acs reset-password command from the EXEC mode.

Also to install the patch you need to use this command:

acs patch install <patch-name.tar.gpg> repository <repository-name>

ACS displays the following confirmation message:

Installing an ACS patch requires a restart of ACS services.
Would you like to continue? yes/no

Regards,

Aditya

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[vthaluru · Accepted solution]

Hi Neno,

I could see from your description ,you have created the two users from CLI and you are able to login into the CLI successfully .

But you have n't created the users from GUI ,then it will not allow login into the GUI with CLI users.

if we do reset-password ,it will reset the acsadmin password . 

Please login into the GUI with acsadmin ,then create(System Administration >Administrators >Accounts) the GUI admins like "techuser "  or etc.

We can able to login after creating from GUI .

Thanks

VenkataKrishna

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[Nightwolf_82]

Hi vthaluru,

When acsadmin password is reset what default password is assigned to that account?

Thank you.

[vthaluru · Accepted solution]

Hi Aakim,

It will be default ,then it will ask new password ,enter new password.

Step 1 In the Username field, enter ACSAdmin, which is the default username. The value is not case-sensitive.

Step 2 In the Password field, enter default, which is the default password. The value is case-sensitive

Please see the below url for more reference.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/installation/guide/csacs_book/csacs_postins.html

Thanks

VenkataKrishna

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