Strange problem with ACS usernames

[GagHalfrunt]

We have CiscoSecure ACS 3.2.

We have now developed a strange problem with certain usernames. They appear as normal usernames in the list, but don't authenticate. If you click on them instead of showing the existing user's properties, it appears as if you've created a new user actually stating "new user" at the top of the screen and it wont let you delete it.

If you fill in all the information then the user is created a second time, but we now have a duplicated user. You can then go into either copy of the user and all the information is there.

Does anyone know what we can do about this? It feels like database corruption (we are using the Cisco database - we are not linking elsewere).

[jodilovell]

Have a look at the CSUtil utility - its very handy.

http://www.cisco.com/en/US/products/sw/secursw/ps2086/products_user_guide_chapter09186a0080205a48.html

Compacting your database might get rid of those users but if not, you can do a database dump, and delete those users by manually editing the dump file and uploading it again. The users will be gone and you can add them in again as new users.

Cheers.