Unable to load Context Visibility page.

[yilmazaydintr]

If you don't see counters on the Cisco ISE dashboard and receive the message "Unable to load Context Visibility page. Exception: Elasticsearch exception [type=search_phase_execution_exception, reason=all shards failed]," you can follow the procedure below. 

https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-23/213610-ise-2-3-rest-sync-context-visibility.html

[carllapointemedia]

Does that procedure apply to any version of ISE ? What about version 3.3 ?

Thanks

[rezaalikhani]

Yes. That applies to all ISE versions...

[yilmazaydintr]

I applied to version 3.2.0 and it worked. It should work for 3.3 in my opinion. 

[thomas]

There is also a video about it: ▷ ISE: Reset Context Visibility

[dimitrirosas]

Hi. process seems very clear after looking at the video. Now when you go through the process, will all the endpoint in context visibility page will be deleted?

[carllapointemedia]

All the endpoints will remains, only the visibility will be reset, this fixes the cosmetic issue without touching the actual endpoint database.

[dimitrirosas]

So even though the process shows this message 

This will remove all data from Context Visibility. Do you want to proceed [y/n]: y

 No endpoint is deleted?

[carllapointemedia · Accepted solution]

I did this exact procedure on ISE version 3.3 patch 3 and it did NOT delete any endpoints.

There could be bug around this feature I'm not aware of, so always good to have a backup.

[dimitrirosas]

Thanks @carllapointemedia