Can you share radius live log details of a failed attempt for this given user? Is the user account in AD activated/enabled? Is it possible that the user membership groups are not the same anymore, meaning that the user may not be a member of a respective security group used in your radius authz policies used for onboarding?
Oh right - it looks like the supplicant on that Windows machine is trying to authenticate a user and that user either doesn't exist in AD, or the password is wrong. You should click on the "Details" icon against the failed "Soptec" user authentication. I also wonder whether this is a domain account or a local account. e.g. does the Tech user login as .\Soptec or as Soptec ?