All devices are not in RME

[jopetik09]

Hi All,

I have added total 50 devices from common services-->add device. All devices are there in
When I go to Common services-->Device and credentials-->Device Management...Here I am able to see all 50 devices.

But in RME it is shwoing Total Number of devices 9
And in RME I am seeing that "JRM Service could be down. Check whether JRM services are running"

And in DFM there are no these 50 new devices, it is showing all the old devices.

Experts can someone please advice me what is wrong and what needs to be done to get all new 50 devices to be archived successfully.

Thanks in advance. Your help is highly appreciated.

Jopeti.

[AFROJ AHMAD]

Hi Jopeti ,

Please attached the output of pdshow and jrm.log (Location : NMSROOT\log )

Thanks--

Afroj

[jopetik09]

Hi Afroj,

Thanks for your quick response.
Please find the attached pdshow.txt and jrm.log files.

In Common services-->Admin-->Process I am seeing that jrm is running normally But not able to start CTMJrmServer, DataPurge and TomcatMonitor I tried to start them manually but they are not starting. Remaining all are running normally of course some of them state is  Program started - No mgt msgs received

Thanks in advance. Your help is highly appreciated.

Jopeti.

[AFROJ AHMAD]

Hi

Try this :

On the Commad prompt run the below command : pdexec CTMJrmServer

then check the staus by running this command : pdshow CTMJrmServer  ( it should be running Normally )

if it failed again then send me the CTMJrmservr.log  (Location :NMSROOT\log)as well.

Also attached the Screen shot of Services.msc winodw

Thanks--

Afroj

If this post answers your question, please click the "Correct Answer" button"

[jopetik09]

Hi,

I ran the command: pdexec CTMJrmServer and got the below message.
Still CTMJrmServer, DataPurge and TomcatMonitor process are down.
Please find the attached running services screen and CTMJrmServer.log.1 file.

C:\>pdexec CTMJrmServer
ERROR:Get reply from server failed:

C:\>pdshow CTMJrmServer
        Process= CTMJrmServer
        State  = Waiting to initialize.
        Pid    = 11080
        RC     = 0
        Signo  = 0
        Start  = 11-03-2011 07:42:34
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request

C:\>pdshow CTMJrmServer
        Process= CTMJrmServer
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 11-03-2011 07:42:34
        Stop   = 11-03-2011 07:44:35
        Core   = Not applicable
        Info   = Server started by admin request

Please help me as it is kind of buring as the production is effecting.
Your help is highly appreciated.

Jopeti.

[Nael Mohammad]

What verison of LMS are you running?

What version of RME do you have?

Go to Common Services --> Software Center --> Software Update, post screen shot of that page, download updates if any, and install all the updates.

Have you recently changed the hostname of server? If so run the chanehostname.pl script from NMSROOT/bin directory and restart the server after done.

[jopetik09]

Hi,

We have not changed the server name.
In some post I red that change the hostname to hostname.fqdn...Is this will sove the issue. If yes what is that fqdn is it like hostname.abc.com (ciscoworks.abc.com)?

Please find the attached software update information.

Need urgent help...

Jopeti.

[AFROJ AHMAD]

HI ,

As you have not changed the Server Name , then it's fine :

I suspect that certificate has expires and creates and issue with the services ..

You may want to check if the certificates are valid or not, as i strongly think of it as a certificate being expired issue.

You can check the certificate from :

NMSROOT\MDC\Apache>perl SSLUtil.pl

It will give you many options as :

                *** CiscoWorks SSL Utility ***

Note: Any Certificate given as input to this script should be in Base64-Encoded

X.509Certificate format

You have the following options

1. Display CiscoWorks Server Certificate Information

2. Display the input Certificate Information

3. Display Root CA Certificates trusted by CiscoWorks Server

4. Verify the input Certificate/ Certificate Chain

5. Upload Single Server Certificate to CiscoWorks Server

6. Upload a Certificate Chain to CiscoWorks Server

7. Modify Common Services Certificate

8. Quit

Enter your choice [1-8]:

Please check if certificate validity from option 1.

If expired use the following procedure to regenerate the SSL certificates :

Steps

-------------

net stop crmdmgtd  (wait f

or 10 m
inutes)

delete all the server.* files in CSCOpx\MDC\Apache\conf\SSL( take the backup of them at desktop)
Then change the directory to: cd CSCOpx\MDC\Apache

and run:

CSCOpx\bin\perl ConfigSSL.pl -disable

CSCOpx\bin\perl configssl.pl -enable

and fill out the form. Please enter only the hostname of the server and not the FQDN.

CSCOpx\bin\perl ConfigSSL.pl -disable

net start crmdmgtd (wait 10 minutes)
This should be able to fix the issue.

--If the Certificate is fine , Try to Re-boot the Server once and send me the output of Pdshow again(if needed)

Thanks--
Afroj

[jopetik09]

Hi,

The certificate looks like valid, see the below output and suggest me how to fix the issue.

                 *** CiscoWorks SSL Utility ***

Note: Any Certificate given as input to this script should be in Base64-Encoded
X.509Certificate format

You have the following options

1. Display CiscoWorks Server Certificate Information
2. Display the input Certificate Information
3. Display Root CA Certificates trusted by CiscoWorks Server
4. Verify the input Certificate/ Certificate Chain
5. Upload Single Server Certificate to CiscoWorks Server
6. Upload a Certificate Chain to CiscoWorks Server
7. Modify Common Services Certificate
8. Quit

Enter your choice [1-8]:1

*** CiscoWorks Server Certificate Information ***

INFO: CiscoWorks Server Certificate date is valid on the server
[Fri Mar 11 14:27:05 CET 2011]
Loading CiscoWorks KeyStore...

[Fri Mar 11 14:27:05 CET 2011]*** Certificate Name ***

[Fri Mar 11 14:27:05 CET 2011]EmailAddress=admin@domain.com, CN=DKWORKS01, OU=BA
SE2003

Please press ENTER to return to Main Menu

Thanks in advance.

Jopeti.

[AFROJ AHMAD]

Hi ,

Please Disable the Anti-Virus running on the Server and also the Windows Firewall .

Are you running any other 3 party application on this server ? (if yes just for testing purpose disable them for a while)

--Now restart the Daemon Manager and check the issue..

If the issue still pressist the send me the below output :

pdreg -l TomcatMonitor

and output of pdshow..

Thanks--

Afroj

[jopetik09]

Hi,

I have removed the antivirus from the server 3 days back.
No third party tools running on this server.
Windows firewall has been off.

Please find the below and attached pdshow output.

C:\>pdreg -l TomcatMonitor
        Process      = TomcatMonitor
        Path         = C:\PROGRA~1\CSCOpx\bin\cwjava.exe
        Flags        = -DNMSROOT=C:\PROGRA~1\CSCOpx com.cisco.nm.util.TomcatMoni
tor 90 5000
        Startup      = Started automatically at boot.
        Dependencies = Tomcat

Need  urgent help...

Jopeti.

[AFROJ AHMAD]

Hi ,

attached the ctm_config.txt  Location : (NMSROOT\CSCOpx\MDC\tomcat\shared\lib)

Thanks--

Afroj

[jopetik09]

Hi Afroj,

Please find the attached required file.
I need your help urgently as it is production down since almost 1 week.

Your help and afforst are really appreciated.

Jopeti.

[Nael Mohammad]

As stated since you are running RME 4.0.5, please download RME 4.0.6 and install the update which should resolve your issue.

RME 4.0.6 release notes:

http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_resource_manager_essentials/4.0.6/readme/cwrme4_0_6_win.readme.html#wp76351

Download Windows:

http://www.cisco.com/cisco/software/release.html?mdfid=279512661&flowid=5142&softwareid=280775120&os=Windows&release=4.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest

[AFROJ AHMAD]

Hi Jopeti,

That file also seems to be fine !!

As Nael suggested , please try to upgarde the RME from 4.0.5  to RME 4.0.6  and I hope issue should get resolved !!!

Thanks--

Afroj