08-27-2011 04:08 AM
I have installed lms 3.2 on server 2008 , and when I click on device update in software center I recieve an error
which I inserted down here ;
I have to mention that I also have installed Common services patch .
please some one help me this out .
which I
08-27-2011 04:14 AM
Hi Joe,
Was it working before. Kindly share what version of Windows 2008 i.e R2 ?
Also kindly share the stdout.log and stderr.log from the location CSCOpx\MDC\tomcat\logs
Kindly also share the screenshot of the services windows showing CiscoWorks services.
Many Thanks,
Gaganjeet
08-27-2011 11:15 PM
Dear Gaganjeet;
Thank you very much for your respond , for answering your question I have to say that no it did not work a all , althogh I have installed the patch for Common Services .
My detail information are as follows;
-- I am using Windows 2008 Version 6.0 SP 1 .
-- and I have attached the stdout.log & stderr.log & a screeenshot of my services including CiscoWorks
08-28-2011 06:11 AM
Hi Joe,
The logs files are old i.e they are for 24th Aug, kindly reproduce the issue and get the latest logs. Dont capture the logs with extension .old. The actual files should be exactly like stdout.log and stderr.log. Clear the contents of these logs and then reproduce the issue.
ManyThanks,
Gaganjeet
08-29-2011 09:37 PM
09-05-2011 12:43 AM
Hi Joe,
Kindly share the psu.log also from the location CSCOpx\log. Also, is this problem started after upgrading or installing any device packages ?
Many Thanks,
Gaganjeet
09-05-2011 01:02 AM
Hi,
Kindly check if you have CSCtj20850-0.info at location CSCOpx\setup\patch
Try this workaround too as it look like rme map files got corrupted :-
Navigate to -->
CSCOpx/www/classpath/com/cisco/nm/xms/psu/maps
Backup these two files (rme*.map) at another location and finally delete them from this location. You need to stop the daemon manager to be able to delete this files with the command net stop crmdmgtd.
Now, run the following command two command, rememer they are one line command :-
1>
set NMSROOT=%CWMIBDIR%\..\..\..
2>
%NMSROOT%\lib\jre\bin\java -classpath %NMSROOT%\lib\jre\lib;%NMSROOT%\lib\classpath;%NMSROOT%\objects\log4j\1.1.3\log4j.jar;%NMSROOT%\MDC\tomcat\shared\lib\MICE.jar;%NMSROOT%\MDC\tomcat\shared\lib\NATIVE.jar;%NMSROOT%\MDC\tomcat\shared\lib\jdom.jar;%NMSROOT%\www\classpath;%NMSROOT%\lib\classpath\servlet.jar;%NMSROOT%\MDC\tomcat\webapps\cwhp\WEB-INF\classes com.cisco.nm.xms.psu.packagemgmt.map.CreateMaps %NMSROOT%\www\classpath\com\cisco\nm\xms\psu\pkgs\rme
The above workaround should generate the rme*.map files again and then it should work fine.
Now, start the daemon manager and wait for 20 minutes before logging back to CiscoWorks.
Note :- Its important to backup (rme*.map) before deleting them.
Many Thanks,
Gaganjeet Singh
09-18-2011 03:44 AM
Dear
Gaganjeet
I have attched psu.log , and I have to mention that I have done all you have said to me about 2 line commands but I after executing the line number 2 I have recieved :
log4j:ERROR No appenders could be found for category (com.cisco.nm.xms.psu.packagemgmt.map.CreateMaps).
log4j:ERROR Please initialize the log4j system properly.
thank you indeed,
I am waiting for your kind respond ASAP
09-18-2011 04:16 AM
Hi Joe,
Kindoy try to see if the issue is fixed after all the services are up and running. Those errors are cosmetic so we need not to worry about them.
Many Thanks,
Gaganjeet
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