Bad time zone in Syslog Collector Status screen

[cmartinvalle]

Hi, we have a LMS 4.0 and we are watching a wrong time zone in the Syslog Collector Status screen, it says GMT +2 but it should be GMT +1. In the Windows operating system, time settings are well configured; can anyone help me to fix this, please?

Regards.

[Gaganjeet Chug]

Hi,

Do you see the correct time zone on the main page of LMS ?

Thanks,

Gaganjeet

[cmartinvalle]

Yes, in the main page we see the correct time zone, this is the what we cannot understand.

Many thanks.

[Gaganjeet Chug]

Hi,

Kindly try to unscribe and sub-scribe the Syslog Collector again and see if that makes any difference.

Thanks,

Gaganjeet

[cmartinvalle]

Still persists the wrong time zone

[Gaganjeet Chug]

Hi,

Kindly share the following logs from the location CSCOpx\log :-

1> SyslogCollector.log

2> SyslogAnalyzer.log

3> AnalyzerDebug.log

Thanks,

Gaganjeet

[cmartinvalle]

Please find them attached.

Many thanks.

[Gaganjeet Chug]

Hi,

Kindly share the screenshot as well for the Syslog Collector Status and the Server time.

Thanks,

Gaganjeet

[cmartinvalle]

Hi,

please find attached some screenshots: one with the LMS time, another one with the OS time and the last one with the syslog collector time. The only problem is that they have been taken at different times but it can be seen that OS time zone is UTC + 1 and Syslog Collector time zone is GMT + 2.

Kind regards.

[Gaganjeet Chug]

Hi,

Thanks for the screenshots. Kindly uncheck the daylight saving time setting on the OS and then reboot the server.

Thanks,

Gaganjeet

[mserranocisco]

Hi Gaganjeet,

we changed it and restarted, with the same result. What else can we try?

Thanks in advance.

[mserranocisco]

we opened a TAC and we solved it.

[Gaganjeet Chug]

Hi,

Thanks for the update. Kindly share the resolution so that it will be helpful for the other too.

Many Thanks for the update.

Gaganjeet