Campus Manager Apps not accessible

[sirbaughmf]

I recently upgraded to LMS 3.2 on Solaris 9 and when I open the CiscoWorks Portal, the Campus related portlets never load...CM Data Collection Summary, CM Discrepancies Portlet, and CM User Tracking Summary Portlet.   Also, when I select the Campus Home, it times out and never opens.  Please help!

[Joe Clarke]

Post the output of the pdshow command as well as the ani.log and campusportal.log.

[sirbaughmf]

pdshow file attached , however, I don't have the ani.log or the campusportal.log, and I am unable to turn it on because I can't get to any campus apps.  Is there a way to turn on the logging from the command line?

Marcie

[Joe Clarke]

You don't need to turn on anything.  Just post the logs from the NMSROOT/log directory on the server.

[sirbaughmf]

That's the problem I don't have those log files in my NMSROOT/log directory on the server.  Here is a screenshot of what I'm seeing in the GUI.

No access to any Campus functionality.

[sirbaughmf]

Also, device discovery job begins but doesn't seem to end...I see the DiscoveryLock file in /opt/CSCOpx, and in the topo.log file I am seeing this:

2010/07/06 04:00:00 DeviceDiscovery ani MESSAGE DeviceDiscoveryTimeBaseImpl: Starting device discovery process at Tue Jul 06 04:00:00 EDT 2010
[Tue Jul 06 07:48:52 EDT 2010]CamDebugChecker : Can not load cam.propertiesnull
Validating License...
Validating License...
Validating License...
Validating License...
Validating License...
Validating License...
Validating License...
Validating License...

Could this be part of my problem?

[mhafbnet]

are you using local admin or tacacs to login to the ciscoworks server?

[sirbaughmf]

I use local admin. However, TACACS is used for user authentication.

Marcie Sirbaugh

This e-mail is unclassified based on the definitions provided in E.O.

[mhafbnet]

it is very possible that i am misinterpreting this screenshot, but it seems that authentication mode is tacacs. have you tied ciscoworks into tacacs via ciscoworks assistant? if so, you must then login via a tacacs user that you must create, and then set ciscoworks privileges for. again, could be completely misinterpreting what that says.

[sirbaughmf]

UPDATE:

I restarted dmgtd and the LMS came up and gave status for Data Collection, didn't see the "Loading..." info.  I decided to start Data Collection, I selected for new devices, it finished and updated the table with current information and all Campus apps were accessible.  I then started Data Collection and chose the All Devices option.  It appeared that data collection was being performed and then after several hours I refreshed the main LMS window and back was the "Loading..." info on the Campus portal windows.  Seems there is a failure with the data collection that is causing the campus stuff to hang up.

Before I kicked off the "all devices" data collection I was able to access the Campus Home webpage and the campusportal.log file was created.  When I access the Campus Home after the product hangs, nothing is entered in the campusportal.log file.

[Joe Clarke]

I really need to see the ani.log.  This log MUSTexist in NMSROOT\log if Data Collection is running.  I suppose you could have changed the name of this file, so also post the NMSROOT/campus/etc/cwsi/ANIServer.properties.  Given that you're seeing an issue in the UI, the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log may also be of use.

[sirbaughmf]

Yes, I had changed the name of the ani.log to topo.log...attached are the file you requested with exception to stderr.log from tomcat directory.  Again in the topo.log I am seeing "Validating License...." and discovery doesn't seem to continue.

[Joe Clarke]

Exactly what version of Campus Manager is this?

[sirbaughmf]

LMS 3.2, Campus 5.2

Marcie Sirbaugh

[Joe Clarke]

When this problem occurs, can you find an xmlwrite.lock file under NMSROOT/campus?  I'm not seeing any obvious errors, but you certainly could be affected by a number of bugs where Data Collection causes crashes within Campus.