Campus Manager Installation Error

[Myla Capanzana]

Hi Everyone,

I have issues with my campus manager and it seems that some files has been corrupted, so I uninstall campus manager and re-install it. However, during the installation of campus manager 5.2 I am getting these error message (please see attachment). I already stop daemon manager and other services but I am still getting the same problem. Do you have any suggestion on how to resolve this problem.

Thanks.

[Martin Ermel]

if you have let the installation pause in this state, do the following:
open the Task Manager from windows and go to the "Process" tab;
look for any sm_xxxx process  (e.g. sm_server.exe, sm_authority) right-click on the process and kill it;
then go back to the installation screen and click on retry; the installation should proceed;