Can not suppress Alarm on Prime Infrastructure 3.3...

[SIMMN]

I inherited a "brand new" PI, running version 3.3.0.0.342. It has Cisco WLC5508 added and all the APs are showing up. However one confusing thing: I can not get rid of the link down critical alarms, such as

Port '4' (Description: 'Not Available') is down on device
'192.168.192.1'.

There are only two ports on the WLC5508 in use and others are not plugged in...

Under WLC web UI, I did disable the trap control for "Link (Port) Up/Down"...

I also created a alarm policy to suppress the Link down alarm on WLC...

None of these helped as the same alarms come up pretty quick after I manually clear them...

Inside the alarm message, the general section:

Failure Source	192.168.192.1:wlc-lab-1:e0:5f:b9:10:10:11
Acknowledged	No
Category	Controller
Created	April 13, 2018, 6:14:30 PM
Modified	May 3, 2018, 3:45:46 PM
Generated By	NMS
Severity	Critical
Previous Severity	Cleared

Advice? BTW, if NMS generates the alarm, does it mean PI itself did that?

[marce1000 · Accepted solution]

 - Check this thread; the idea is to disable the unused  ports on the controller :

 https://supportforums.cisco.com/t5/getting-started-with-wireless/prime-wlc-interfaces-down/td-p/2899891

M.

[SIMMN]

It works but still feel that is a bad workaround...