cannot configure ntp server on cisco 4331 router

[moman62]

I cannot access these servers for correct clock authentication on my router:
ntp server 1.pool.ntp.org
ntp server 1.north-america.pool.ntp.org

Western Timezone:
#sh clock detail
*21:57:09.973 UTC Sat Feb 22 2025

#ntp server 1.pool.ntp.org
end
sh clock detail
*22:03:23.065 UTC Sat Feb 22 2025
Time source is NTP
sh ntp associations

address ref clock st when poll reach delay offset disp
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured
#sh ntp status
Clock is unsynchronized, stratum 16, no reference clock

[Flavio Miranda]

@moman62 

 You are trying to use a service on the internet. Does you router have internet connectivity? Can you ping 1.pool.net.org?

  If you have firewall facing the internet, you may need to permit this traffic.

[moman62]

no firewall and I can't ping either

[Leo Laohoo]

What interface is facing the internet now?

Please do the following: 

ntp server 1.pool.ntp.org source <INTERFACE>
ntp server 1.north-america.pool.ntp.org source <INTERFACE>

[Flavio Miranda]

Run a trace route instead. Lets see where It stops

[moman62 · Accepted solution]

Router#sh clock
02:43:45.717 UTC Sun Feb 23 2025 
I'm on westcoast and the time is still wrong.

Router#sh ntp status
Clock is synchronized, stratum 5, reference is 23.150.41.122
nominal freq is 250.0000 Hz, actual freq is 250.0000 Hz, precision is 2**10
ntp uptime is 78400 (1/100 of seconds), resolution is 4000
reference time is EB6508F8.14FDF3F0 (02:39:52.082 UTC Sun Feb 23 2025)
clock offset is -22.1478 msec, root delay is 72.47 msec
root dispersion is 46.32 msec, peer dispersion is 4.21 msec
loopfilter state is 'CTRL' (Normal Controlled Loop), drift is -0.000000326 s/s
system poll interval is 64, last update was 166 sec ago.

Router#sh ntp associations

address ref clock st when poll reach delay offset disp
*~23.150.41.122 162.159.200.123 4 53 64 77 50.896 -22.147 2.473
~173.71.68.71 .PPS. 1 21 64 1 83.929 -19.518 188.50
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured

[Flavio Miranda]

@moman62 

Time is in UTC . But now we see something different. Your router is actually talking with ntp server. Did you do anything? 

[moman62]

yes I added the static route and then I was able to ping both timeservers. but the clock time is still off.

[moman62]

I reset the clock using the set clockzone and clock set summertime commands