Cannot suppress unidentified trap in LMS Fault Monitor

[christophe.barbu]

Hello,

We have Ciscoworks LMS upgraded from version 4.0.1 to Cisco Prime 4.1.

DFM is displaying in "Fault Monitor", "Device Fault Summary Tab" an entry which says "Unidentified Trap". In the lower pane titled "Fault for unidentified trap" we have no event to own or clear, so we cannot suppress this line from DFM.

Any fix available ?

Best regards

C.Barbu

[Veronica Reyes · Accepted solution]

There have been known issues with Fault Monitoring Alerts caused by steal entries in EPM database. To fix this, please run the below commands on your server's command prompt (this will delete all the data from the EPM database):

+ Stop daemon manager :

net stop crmdmgtd  

+ Re-initialize EPM db as below : 

NMSROOT\bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

example:

C:\progra_{1\CSCOpx\bin\perl.exe C:\progra}1\CSCOpx\bin\dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

+ Start daemon manager:

net start crmdmgtd

[Wolfgang Maier]

Hi,

i have the same issue with LMS 4.2.2 but the fix you mentioned doesn´t work. I still get "Unidentified generic trap" InformAlarm messages. How can i get rid of these messages?

Thank you

Cheers,

Chris

[Duong Nguyen]

bumping, unmark the question as answered please.  I would like to know as well.