CCP not able to discover device. error messages

Stephenona · ‎08-29-2015

My ccp could not discover the router device, here are the messages: Security Applet failed on device 192.168.3.1 with error Cisco CP lost communication with the device. Check the connection between the PC and the device, then rediscover the device. The second message was:Device 192.168.3.1 cannot be discovered. See help for more information. Pls, I need a help. I could ping the router from my laptop and do the same from the other side but ccp was not able to discover the router device. I have tried all possible means to fix it, closed all firewall but still the problem remains. CCP version 2.7 running on windows 8, Java 8 and internet explorer 11. Please forward the solution to this address= Stephenona@yahoo.com. I will appreciate your help. Tanx

Pamela Martinez Barajas · ‎08-29-2015

Did you verify the config on the router side?

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_configuration_professional_express/v2_7/guides/adminguide/CCPExpress_Admin_Guide/installing_ccp_express_adminview.html

Can you share the router's output? You should connect to the router via console:

>enable "followed by enable password if configured"

#show run

#dir all

And post the output of this command as attached file.

Stephenona · ‎09-01-2015

hi Pamela, here is the router run config:

R3#show run
R3#show running-config
Building configuration...

Current configuration : 1551 bytes
!
! Last configuration change at 14:22:09 UTC Tue Sep 1 2015 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname R3
!
boot-start-marker
boot-end-marker
!
!
security passwords min-length 10
enable secret 4 3mxoP2KRPf3sFHYl6Vm6.ssJJi9tOJqqb6DMG/YH5No
!
no aaa new-model
!
dot11 syslog
ip source-route
!
!
!
!
!
ip cef
no ipv6 cef
!
multilink bundle-name authenticated
!
crypto pki token default removal timeout 0
!
!
!
!
license udi pid CISCO1841 sn FHK131025S3
username admin privilege 15 secret 4 3mxoP2KRPf3sFHYl6Vm6.ssJJi9tOJqqb6DMG/YH5No
!
redundancy
!
!
!
!
!
!
!
!
!
interface FastEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 192.168.3.1 255.255.255.0
duplex auto
speed auto
!
interface Serial0/0/0
no ip address
shutdown
no fair-queue
clock rate 125000
!
interface Serial0/0/1
ip address 10.2.2.1 255.255.255.252
!
!
router eigrp 101
network 10.2.2.0 0.0.0.3
network 192.168.3.0
!
ip forward-protocol nd
ip http server
ip http authentication local
no ip http secure-server
!
!
ip route 0.0.0.0 0.0.0.0 10.2.2.2
!
!
!
!
!
!
!
control-plane
!
!
!
line con 0
exec-timeout 0 0
password 7 00071A150754080901314D5D1A
logging synchronous
login
line aux 0
exec-timeout 0 0
password 7 1511021F07252A313023343100
logging synchronous
login
line vty 0 4
exec-timeout 0 0
password 7 13061E010803123E3234292026
logging synchronous
login
transport input all
!
scheduler allocate 20000 1000
end

R3#

I have been away for sometimes now, that is why I replied late. Am still facing same problem.Tanx for your support. Stephen

Pamela Martinez Barajas · ‎09-01-2015

You can try enabling ssl:

ip http secure-server

Also, please paste the output of the command "dir all"

Stephenona · ‎09-02-2015

Hi Pamela, I reconfigured the Router as you can see from below. CCP was able to discover the Router. But when I tried to configure the Router using CCP Folder on the left by clicking Configure--Router--- Time---NTP and SNTP I got this message: Internal error occurred. Close Cisco Configuration Professional and restart the application. It took several minutes before the message was displayed.

Am running windows 8, 2.6 CCP, Internet Explorer 11, Adobe flash 18, Java Version 8.

I appreciates your effort

R3#show run
R3#show running-config
Building configuration...

Current configuration : 3234 bytes
!
! Last configuration change at 11:42:33 UTC Wed Sep 2 2015 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname R3
!
boot-start-marker
boot-end-marker
!
!
security passwords min-length 10
enable secret 4 3mxoP2KRPf3sFHYl6Vm6.ssJJi9tOJqqb6DMG/YH5No
!
no aaa new-model
!
dot11 syslog
ip source-route
!
!
!
!
!
ip cef
no ipv6 cef
!
multilink bundle-name authenticated
!
crypto pki token default removal timeout 0
!
crypto pki trustpoint TP-self-signed-2324495076
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2324495076
revocation-check none
rsakeypair TP-self-signed-2324495076
!
!
crypto pki certificate chain TP-self-signed-2324495076
certificate self-signed 01
3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 32333234 34393530 3736301E 170D3135 30393032 30303034
33305A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 33323434
39353037 3630819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100B1D3 6D8E19E5 4CF8F5D7 B649AB94 330FEA47 2B14386F E7276DC1 908F7CF6
63977544 1B10321C 97E674CA 8662D16E 7F4F52BA E1667407 6F20FB78 85BE8870
954EA06E 7031DC67 50F43EFB C7DE366D 6B26BC0A 79B42061 10C34318 F13693EB
502F8A6E 8A66F783 559E732E 590F1866 F68107DA 6E925F97 A7FEC5FF 2BF09865
54E50203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
551D2304 18301680 142F9E63 E467DE3D 125F3D81 2F53B727 157EF369 C1301D06
03551D0E 04160414 2F9E63E4 67DE3D12 5F3D812F 53B72715 7EF369C1 300D0609
2A864886 F70D0101 05050003 81810031 C0D89F18 59F65766 AEED4739 A130D5A1
6C682D10 68271411 A9D19B63 2CEFA41F 468A2E0F 77AFAA1A 5C54B6F3 FA0BA39B
F1839FE2 50EC1103 D2E8E78A 4CF5D45A 117735C1 A517B5E0 321E216D BF42B8C5
16816420 BB034A06 87BD5A37 7C235FA1 AC308BCD AC2D29AF ADBE3900 3B519FF9
4BA59E8B EB54FCAD 54D74F05 E66BD6
quit
!
!
license udi pid CISCO1841 sn FHK131025S3
username admin privilege 15 secret 4 3mxoP2KRPf3sFHYl6Vm6.ssJJi9tOJqqb6DMG/YH5No
!
redundancy
!
!
!
!
!
!
!
!
!
interface FastEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 192.168.3.1 255.255.255.0
duplex auto
speed auto
!
interface Serial0/0/0
no ip address
shutdown
no fair-queue
clock rate 125000
!
interface Serial0/0/1
ip address 10.2.2.1 255.255.255.252
!
!
router eigrp 101
network 10.2.2.0 0.0.0.3
network 192.168.3.0
!
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
!
!
ip route 0.0.0.0 0.0.0.0 10.2.2.2
!
!
!
!
!
!
!
control-plane
!
!
!
line con 0
exec-timeout 0 0
password 7 00071A150754080901314D5D1A
logging synchronous
login
line aux 0
exec-timeout 0 0
password 7 1511021F07252A313023343100
logging synchronous
login
line vty 0 4
exec-timeout 0 0
password 7 01100F175804575D72181B
logging synchronous
login local
transport input ssh
transport output ssh
line vty 5 15
login local
transport input ssh
transport output ssh
!
scheduler allocate 20000 1000
end

R3#

Pamela Martinez Barajas · ‎09-02-2015

Ok, I think the issue is out of the router config now. Did you run CCP as Admin? Also notice that Cisco CP Express is supported on these browsers:
• Mozilla Firefox 10, or later
• Google Chrome 17, or later

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_configuration_professional_express/v2_7/guides/quick_start/CiscoCPExpress_qsg.html

rosaho · ‎09-02-2015

This discussion has been reposted from Additional Communities to the Network Management community.

Stephenona · ‎09-01-2015

Hi Pamela, again here are the actual message I got: Security Applet failed on device 192.168.3.1 with error Cisco CP lost communication with the device. Check the connection between the PC and the device, then rediscover the device. 2, Device 192.168.3.1 cannot be discovered. See help for more information.

NetworkAdmin2 · ‎04-02-2019

I also had the same problem