- That is beyond my

martin.germano · ‎03-29-2017

hi all, this ASR1002-X reload, and i want to know the reason. Where i can found it? a bug maybe?

I read this: http://www.cisco.com/c/en/us/support/docs/universal-gateways-access-servers/90-series-customer-premises-equipment/7900-crashes-router-troubleshooting.html

1) #sh ver

Cisco IOS Software, IOS-XE Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.3(1)S1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Fri 08-Feb-13 10:26 by mcpre

RC uptime is 22 hours, 56 minutes
Uptime for this control processor is 22 hours, 58 minutes
System returned to ROM by reload at 14:08:03 UTC Mon Feb 17 2014
System restarted at 13:57:42 UTM-3 Mon Mar 27 2017
System image file is "bootflash:/asr1002x-universalk9.03.08.01.S.153-1.S1.SPA.bin"
Last reload reason: Watchdog

cisco ASR1002-X (2RU-X) processor with 1141078K/6147K bytes of memory.
Processor board ID FOX1750GXCZ
14 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
6684671K bytes of eUSB flash at bootflash:.

Configuration register is 0x2102

2) #sh logging (this is all i got from %IOSXE-4, the rest is %LINK-3 )

Mar 27 16:57:59.443: %IOSXE-4-PLATFORM: R0/0: kernel: OCTEON[0]: Received active indication from core
Mar 27 16:57:59.443: %IOSXE-4-PLATFORM: R0/0: kernel: octeon_core_drv_init: ctx_chunks = 14000
Mar 27 16:57:59.443: %IOSXE-4-PLATFORM: R0/0: kernel: octeon_core_drv_init: boot_log_ptr=12d580
Mar 27 16:57:59.443: %IOSXE-4-PLATFORM: R0/0: kernel: octeon_core_drv_init: Build = N2-Like IPSec Version: 2.1.0-31-07-1026-77648-ilkx
Mar 27 16:57:59.443: %IOSXE-4-PLATFORM: R0/0: kernel: OCTEON[0] is running BASE application (core clock: 1100000000 Hz)
Mar 27 16:58:01.202: %IOSXE-4-PLATFORM: R0/0: kernel: OCTEON[0] Poll Function (Module Starter arg: 0x0) completed (status: Finished)
Mar 27 16:58:06.221: %IOSXE-4-PLATFORM: R0/0: kernel: cpp_il_enable: enable Interlaken
Mar 27 16:58:06.226: %IOSXE-4-PLATFORM: R0/0: kernel: cpp_il_intrpt_enable: enable Interlaken interrupts

3) #sh stacks

Minimum process stacks:
Free/Size Name
22768/24000 License IPC Master Port Process
22752/24000 ISSU Infra API Delayed Registration Process
22784/24000 CDP BLOB
46360/48000 MRIB IPv4 Init Process
46784/48000 MRIB IPv6 Init Process
17376/24000 MGMT VRF Process
21096/24000 EEM Shell Director
22040/24000 DHCPv6 Bulk LQ
22784/24000 Inspect Init Msg
22736/24000 SPAN Subsystem
19680/24000 IOSXE LIIN config
22784/24000 WEBUI CONFIG SEND PROC
235696/240000 EEM Auto Registration Proc
22784/24000 SASL MAIN
10768/12000 LIM WAVL
22392/24000 LICENSE AGENT DEFAULT
22752/24000 IP SLAs Deferred Schedule Processor
238336/240000 script background loader
46768/48000 cdp init process
35680/48000 main-thread
22480/24000 RADIUS INITCONFIG
20224/24000 IPC ISSU Versioning Process
19936/24000 IPC ISSU Receive Process
21912/24000 RTTY Client Registration
10768/12000 state_change
10584/12000 Rom Random Update Process
22688/24000 URPF stats
45472/48000 TCP Command
40832/48000 Virtual Exec
38464/48000 SSH Process
19680/24000 FTP Write Process

Interrupt level stacks:
Level Called Unused/Size Name
2 0 57672/65536 Network Interrupt
3 0 53080/65536 Aux Thread

4) show context

On the file only i see this:

GigabitEthernet0/0/0
     42680 input vlan errors
     0 ingress over sub drops
     126 Number of sub-interface configured
% Error: Unknown interface internal0/0/rp:1
---- show platform hardware qfp active interface if-name internal0/0/recycle:0 statistics ----

* Only i see runts on a interface (6097 runts)

5) syslog:
Syslog server not log anything.

6) Crashinfo:

Not crash info file

#dir bootflash:

Directory of bootflash:/

11 drwx 16384 Feb 17 2014 10:29:04 -03:00 lost+found

376833 drwx 4096 Feb 17 2014 11:13:24 -03:00 .prst_sync

12 -rw- 397784028 Feb 17 2014 10:33:04 -03:00 asr1002x-universalk9.03.08.01.S.153-1.S1.SPA.bin

65537 drwx 4096 Feb 17 2014 10:33:29 -03:00 .installer

81921 drwx 4096 Mar 27 2017 13:53:16 -03:00 core

98305 drwx 4096 Feb 17 2014 11:01:51 -03:00 .rollback_timer

13 -rw- 0 Feb 17 2014 11:02:03 -03:00 tracelogs.156

507905 drwx 12288 Mar 29 2017 14:07:33 -03:00 tracelogs

14 -rw- 1037606 Mar 27 2017 17:20:53 -03:00 ftp

Please, let me know if you need more information about these device.

Thanks!

Martín.

marce1000 · ‎03-29-2017

Ref :

http://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-software-releases-122-mainline/7956-crashes-watchdog-timeout.html

>...

The root cause of the watchdog timeout can be hardware- or software-related.

>...

You may try upgrading your devices to the latest gold-starred release for this platform (for instance).

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

martin.germano · ‎03-30-2017

Hi M, i'll upgrade it. But how can i make sure that is not a hardware problem? There is any register available to check?

Thanks

marce1000 · ‎03-30-2017

- That is beyond my knowledge-area (I must admin); the idea of upgrading is to be able to find this out (hardware problem or not) and or checking wether the problem is resolved

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

martin.germano · ‎03-31-2017

Thanks, i'll procced with the upgrade.

Cisco ASR1002-X crush (Last reload reason: Watchdog)