02-08-2012 01:17 AM
Hi There,
As always, I am trying to install LMS 4.1 on windows server 2008 R2 and after the installation and login to the LMS I find the following:
DCRServer is down or may not be completely up. Check if the DCRServer process is running.
And after some troubleshooting I found that the LMS is not creating the CMF database and the other databases. Attached is the installation log file, if someone could help me with it would be appreciated. Please note the following:
1. I have downloaded the installation file from Cisco website twice, so I do not think it is the file that is corrupted, also it is only evaluation license.
2. I have met all the prerequisites and requirement as in the documentation guides, but maybe there is something still wrong.
Thanks,
Solved! Go to Solution.
02-10-2012 03:19 AM
I have had no problem with Win2k8 R2 in the past and I would still recommend this as the platform to go if you want windows.
With every new release of LMS Cisco drops support for the oldes OS they did support in the last release, so I recommend to go with the latest. If you follow this you have the longest possible support without the need to care about the OS.
In CSCset.txt.zip I see some strange variables pointing all to "TDMGVLMS01:9002" instead of having a file path:
CWMIBDIR=TDMGVLMS01:9002
LM_LICENSE_FILE=TDMGVLMS01:9002
SM_HOME=TDMGVLMS01:9002
SM_RULESET_PATH=TDMGVLMS01:9002
SM_SITEMOD=TDMGVLMS01:9002
As I said before, the PATH variable is also an issue and I assume it is the cause for all your problems; You mentioned to have a PATH entry in HKEY_CURRENT_USER\ENVIRNOMENT beside TEMP and TMP. This is unusual, as users typically do not have their own PATH var on a new system.
Go to Start > Computer > Properties > Advanced system settings (or just open SystemPropertiesAdvanced.exe )
open "Environment Variable" and have a look in the upper part of the window if there is an entry called "Path" or "PATH".
If yes, highlight it, click on "Edit" an just copy the whole string in "variavle value". Paste it to a text file for backup purpse; Then, close the box, and delete this variable for the user;
Go down to the "System variables", scroll down to "Path" and see if it is also clutterd; If not, you are ready, otherwise save it like you did before with the user variable; replace it with the one you recreated in this thread before:
C:\Windows\SysWOW64\wbem;C:\Windows\SysWOW64;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;
Save everything. Remove LMS again, reboot the Server, check the path variables (there should be none for the user, and a "good" one for the system);
issue again the "set" command, and verify that the above mentioned variables are not set; if that is ok you are ready to give it a new try and install LMS...
Message was edited by: MARTIN ERMEL try to uninstall LMS "uninstall Cisco Prime" but also use "clean_system.exe" after this; and for the new installation, enter "C:\Program_Apps\CSCOpx" as the installation path (not just C:\Program_Apps)
02-08-2012 01:59 AM
Also Here is more info output:
--------------------------------------------------------------------------------------------------
C:\Program Files (x86)\CSCOpx>pdshow -brief
Process State Pid
******* ***** ***
Tomcat Program started - No mgt msgs received 1572
TomcatMonitor Running normally 2236
Apache Program started - No mgt msgs received 2436
DataPurge Administrator has shut down this server 0
DCRServer Failed to run 0
CMFOGSServer Administrator has shut down this server 0
EssentialsDM Administrator has shut down this server 0
ConfigMgmtServer Never started 0
ConfigUtilityService Never started 0
CTMJrmServer Administrator has shut down this server 0
ChangeAudit Never started 0
SyslogAnalyzer Program started - No mgt msgs received 2976
ICServer Running normally 5096
EnergyWise Never started 0
PMCOGSServer Administrator has shut down this server 0
IPMOGSServer Administrator has shut down this server 0
IPMProcess Never started 0
TISServer Program started - No mgt msgs received 2544
DFMOGSServer Program started - No mgt msgs received 876
InventoryCollector Running normally 3052
Interactor Program started - No mgt msgs received 5136
InventoryCollector1 Program started - No mgt msgs received 5144
Interactor1 Program started - No mgt msgs received 5308
PTMServer Program started - No mgt msgs received 5320
UPMProcess Never started 0
TISDiscoveryJobCreate Administrator has shut down this server 0
SyslogCollector Running normally 5340
Proxy Program started - No mgt msgs received 5348
PMServer Running normally 5360
NameServer Program started - No mgt msgs received 5680
NameServiceMonitor Running normally 5876
LicenseServer Program started - No mgt msgs received 5884
FHPurgeTask Never started 0
EventFramework Program started - No mgt msgs received 5892
EPMServer Program started - No mgt msgs received 5904
FHServer Administrator has shut down this server 0
NOSServer Program started - No mgt msgs received 5580
diskWatcher Running normally 5640
DFMMultiProcLogger Program started - No mgt msgs received 5864
DFMLogServer Program started - No mgt msgs received 4896
DFMCTMStartup Administrator has shut down this server 0
DfmBroker Running normally 6104
DfmServer Running normally 6416
DfmServer1 Running normally 6424
DCRDevicePoll Never started 0
CSRegistryServer Running normally 6432
CSDiscovery Never started 0
AdapterServer1 Program started - No mgt msgs received 6440
AdapterServer Program started - No mgt msgs received 6448
-----------------------------------------------------------------------------------------------------------------
C:\Program Files (x86)\CSCOpx>pdshow DCRServer
Process= DCRServer
State = Failed to run
Pid = 0
RC = -3
Signo = 1073741821
Start = N/A
Stop = 07/02/2012 17:39:06
Core = Not applicable
Info = Application failed or was registered incorrectly.
-----------------------------------------------------------------------------------------------------------------
C:\Program Files (x86)\CSCOpx>net stop crmdmgtd
The Cisco Prime Daemon Manager service is stopping..........................................
The Cisco Prime Daemon Manager service was stopped successfully.
C:\Program Files (x86)\CSCOpx>bin\perl.exe objects\db\conf\configureDb.pl action=validate dsn=cmf
INFO: C:\PROGRA~2\CSCOpx/objects/db/conf/ConfigureDB.LOCK locked for the operation...
ERROR: [StandardDbUpgrade] : Database cmf is not installed.
INFO: C:\PROGRA~2\CSCOpx/objects/db/conf/ConfigureDB.LOCK released for the future operations...
------------------------------------------------------------------------------------------------------------------
C:\Program Files (x86)\CSCOpx>bin\perl.exe bin\dbpasswd.pl all
ERROR: There is no database available to change password.
------------------------------------------------------------------------------------------------------------------
C:\Program Files (x86)\CSCOpx>bin\perl.exe bin\dbRestoreOrig.pl dsn=cmf dmprefix=Cmf npwd=pwd
'cmf' is not a valid data source for the product.
02-08-2012 02:22 AM
your installation is totally corrupted. Save this file to anther directory than NMSROOT on the server
NMSROOT\bin\clean_system.exe
(with NMSROOT beining your installation directory (e.g. C:\Program Files (x86)\CSCOpx)
Try to uninstll LMS. Check the directory and the services (services.msc) to see if it was successfull, if not run clean_system.exe to completely remove any parts of LMS.
Now read this document carefully:
https://supportforums.cisco.com/docs/DOC-9132
and follow all the instructions made there. (In your case with the unsuccessfull installation I assume it was the problem with the TMP directory still pointing to "C:\Users\ADMINI~1\AppData\Local\Temp").
The default installation directory for LMS on win2k8 R2 will point to "C:\Program Files (x86)\CSCOpx". I always change this because brakets are not allowed in the path.... Usually I create a new directory e.g. C:\Program_Apps\ and let the installation path point to C:\Program_Apps\CSCOpx.
Now, try to reinstall LMS.
02-08-2012 07:01 AM
Hi Martin,
Thanks for replying, I have uninstalled the LMS as you told me and reinstalled it as in the document but it did not work, still same thing, what I did exactly before installation is:
1. I have cut and paste the clean_system.exe under NMSROOT\bin\ to C:\ then I uninstalled the LMS.
2. After that I have ran the C:\clean_system.exe.
3. In regedit I have changed the TEMP and TMP registries value to point to C:\WINDOWS\TEMP; this is under HKEY_CURRENT_USER (and these are the only values that I have changed).
4. Under HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/ I have deleted the registry folder Cisco from the previous installation.
5. I have deleted the causer created from the previous installation.
6. I restarted the server.
7. I have created a folder called C:\Program_Apps and installed the LMS there.
Is there anything else that I have missed ?also please find attached the new installation log file
Thanks,
02-08-2012 07:36 AM
I still see one problem related to a missing perl module;
From what kind of installation media are you installing from?
P.S you created C:\Program_Apps like I usually do, but you didn't add the CSCOpx directory when the installation procedure asked for the install path. At this point you should enter something like C:\Program_Apps\CSCOpx.
02-08-2012 07:47 AM
Hi Martin,
I am installing from the evaluation media downloaded from Cisco website and I copied it to the server Desktop
Thanks,
02-08-2012 07:15 AM
Also Please find the outputs below:
--------------------------------------------------------------------------------------------------------------
C:\Program_Apps>pdshow -brief
INFO:Daemon Manager is not fully initialized. Process State will be updated.
Process State Pid
******* ***** ***
Tomcat Program started - No mgt msgs received 1584
TomcatMonitor Running normally 2192
Apache Program started - No mgt msgs received 1824
DataPurge Running normally 4664
DCRServer Waiting to initialize. 4672
CMFOGSServer Program started - No mgt msgs received 2068
EssentialsDM Waiting to initialize. 4904
ConfigMgmtServer Not started yet 0
ConfigUtilityService Not started yet 0
CTMJrmServer Program started - No mgt msgs received 4992
ChangeAudit Not started yet 0
SyslogAnalyzer Not started yet 0
ICServer Not started yet 0
EnergyWise Not started yet 0
PMCOGSServer Not started yet 0
IPMOGSServer Not started yet 0
IPMProcess Not started yet 0
TISServer Not started yet 0
DFMOGSServer Not started yet 0
InventoryCollector Not started yet 0
Interactor Not started yet 0
InventoryCollector1 Not started yet 0
Interactor1 Not started yet 0
PTMServer Not started yet 0
UPMProcess Not started yet 0
TISDiscoveryJobCreate Not started yet 0
SyslogCollector Not started yet 0
Proxy Not started yet 0
PMServer Not started yet 0
NameServer Not started yet 0
NameServiceMonitor Not started yet 0
LicenseServer Not started yet 0
FHPurgeTask Not started yet 0
EventFramework Not started yet 0
EPMServer Not started yet 0
FHServer Not started yet 0
NOSServer Not started yet 0
diskWatcher Not started yet 0
DFMMultiProcLogger Not started yet 0
DFMLogServer Not started yet 0
DFMCTMStartup Not started yet 0
DfmBroker Not started yet 0
DfmServer Not started yet 0
DfmServer1 Not started yet 0
DCRDevicePoll Not started yet 0
CSRegistryServer Not started yet 0
CSDiscovery Not started yet 0
AdapterServer1 Not started yet 0
AdapterServer Not started yet 0
--------------------------------------------------------------------------------------------------
C:\Program_Apps>pdshow DCRServer
Process= DCRServer
State = Waiting to initialize.
Pid = 4672
RC = 0
Signo = 0
Start = 08/02/2012 14:36:41
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
--------------------------------------------------------------------------------------------------
02-08-2012 07:24 AM
Also Should I delete the CSCOpx folder remained from the previous installation ? and should I create CSCOpx folder under
C:\Program_Apps where I installed the LMS ? and I saw two registry values under
HKEY_CURRENT_USER\ENVIRNOMENT beside TEMP and TMP
1. (Default) (value not set)
2. PATH (C:\Windows;C:\Windows\system32;C:\Windows\system32\wbem;;C:\Windows\SysWOW64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverWOW64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverOOT%\System32\WindowsPowerShell\v1.0\;C:\Windows\SysWOW64;C:\Windows\SysWOW64\wbem;)
Should I change these two to something else?
Thanks,
02-08-2012 07:44 AM
the PATH variable looks very strange and cluttered; this part is definitely wrong:
;C:\Windows\SysWOW64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverWOW64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverOOT%\System32\WindowsPowerShell\v1.0\
and it seems that it was manipulated by somebody or something; Try to recreate it from another server (I currently have no access to a server to give you an example) than you have to re-do the whole procedure...
02-08-2012 11:06 AM
before doing all again, check the md5 sum of the installation file on the server it might be that it gets corrupted while copying it from one server to the other, but I believe your main problem is your cluttered PATH variable.
02-09-2012 01:07 AM
Hi Martin,
I have changed the PATH value to:
C:\Windows\SysWOW64\wbem;C:\Windows\SysWOW64;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;
and then I reinstalled the LMS, it did not work and the PATH value have changed again to something else:
C:\Windows;C:\Windows\system32;C:\Windows\system32\wbem;;C:\Windows\SysWOW64\\wbem:\PROGRA~4\MDC\Apache:\PROGRA~4\objects\db\win32W64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverWOW64\\wbemCOpx\MDC\tomcat\bin~2\CSCOpx\lib\jre\bin\serverOOT%\System32\WindowsPowerShell\v1.0\;C:\Windows\SysWOW64;C:\Windows\SysWOW64\wbem;
what Should I do now and how can I verify the MD5 sum ?
Thanks,
02-09-2012 02:04 AM
this indeed looks very strange; beside the hackly path variable, there are parts from paths missing ...
is this any special server or a virtual server? is there any other software installed?
according to the CCO download page the MD5 checksum for the file should be:
Release 4.1
Filename lms-4.1-Win-eval.zip
Release Date 08/Aug/2011
Description LMS 4.1 Evaluation Software for Windows
Size 1939057.4599609375 KB (1985594839 bytes)
Router Checksum 0xc314
MD5 4a79102162c89a7185acf4ceb7ad9dd7
you can check this with freeware tools like MD5Tool which you can get here:
http://www.heise.de/software/download/md5_tool/55965
remove LMS again, reboot the server, login as the user with which you want to do the installation and post the output of the following DOS commands:
systeminfo > C:\CSCsysteminfo.txt
set > C:\CSCset.txt
netstat -nabo > C:\CSCnetstat-nabo.txt
wmic product > C:\CSCwmic_product.txt
upload the four files to the thread
02-09-2012 05:34 AM
02-10-2012 03:19 AM
I have had no problem with Win2k8 R2 in the past and I would still recommend this as the platform to go if you want windows.
With every new release of LMS Cisco drops support for the oldes OS they did support in the last release, so I recommend to go with the latest. If you follow this you have the longest possible support without the need to care about the OS.
In CSCset.txt.zip I see some strange variables pointing all to "TDMGVLMS01:9002" instead of having a file path:
CWMIBDIR=TDMGVLMS01:9002
LM_LICENSE_FILE=TDMGVLMS01:9002
SM_HOME=TDMGVLMS01:9002
SM_RULESET_PATH=TDMGVLMS01:9002
SM_SITEMOD=TDMGVLMS01:9002
As I said before, the PATH variable is also an issue and I assume it is the cause for all your problems; You mentioned to have a PATH entry in HKEY_CURRENT_USER\ENVIRNOMENT beside TEMP and TMP. This is unusual, as users typically do not have their own PATH var on a new system.
Go to Start > Computer > Properties > Advanced system settings (or just open SystemPropertiesAdvanced.exe )
open "Environment Variable" and have a look in the upper part of the window if there is an entry called "Path" or "PATH".
If yes, highlight it, click on "Edit" an just copy the whole string in "variavle value". Paste it to a text file for backup purpse; Then, close the box, and delete this variable for the user;
Go down to the "System variables", scroll down to "Path" and see if it is also clutterd; If not, you are ready, otherwise save it like you did before with the user variable; replace it with the one you recreated in this thread before:
C:\Windows\SysWOW64\wbem;C:\Windows\SysWOW64;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;
Save everything. Remove LMS again, reboot the Server, check the path variables (there should be none for the user, and a "good" one for the system);
issue again the "set" command, and verify that the above mentioned variables are not set; if that is ok you are ready to give it a new try and install LMS...
Message was edited by: MARTIN ERMEL try to uninstall LMS "uninstall Cisco Prime" but also use "clean_system.exe" after this; and for the new installation, enter "C:\Program_Apps\CSCOpx" as the installation path (not just C:\Program_Apps)
02-10-2012 05:57 AM
Hi Martin,
Thanks, I will try this on monday and then I will update you.
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