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cisco prime 3.10.2 Software Image Import Fails

m.soleimani
Level 1
Level 1

‎11-05-2023 03:49 AM

I installed cisco prime 3.10.2, software Image import fails, could anyone help me with  this issue?

Log Files is attached to this post

msoleimani_0-1699184848807.png


Software Image Management Job Results
Fetching Image Information for    device   success
Image collection from source     failure    PI_SWIM_20012:Image Collection has not succeeded from device.
Collecting image with Protocol : FTP    failure    SSH connection validation is success -

 
Labels:
logFiles.zip
0 Helpful
5 Replies 5

marce1000
Hall of Fame
Hall of Fame

‎11-06-2023 12:09 AM

 

 - Ref : https://www.cisco.com/content/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-10/supported/devices/PI310-Supported-Device-List.xlsx
            - Lookup the particular device , there is a column denoting minimum OS version to be compliant with PI3.10 (too) ; check if that is ok , 

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

m.soleimani
Level 1
Level 1
In response to marce1000

‎11-07-2023 05:06 AM

Hi Dear Friend

I Think it's not related to PI IOS Version Support

These are some Of Device Type & IOS Version

Device Type

version

Cisco 2911 Integrated Services Router G2

15.5(3)M4

Cisco 3750 Stackable Switches

15.2(4)E7

Cisco 3750 Stackable Switches

12.2(55)SE12

Cisco 3750 Stackable Switches

12.2(55)SE11

Cisco 3750 Stackable Switches

15.0(2)SE11

Cisco 3750 Stackable Switches

15.2(4)E10

Cisco 3750 Stackable Switches

12.2(55)SE5

Cisco 3750 Stackable Switches

12.2(55)SE3

Cisco 3750 Stackable Switches

12.2(55)SE9

Cisco 3750 Stackable Switches

12.2(55)SE7

Cisco 3750 Stackable Switches

15.0(2)SE6

Cisco 3750 Stackable Switches

12.2(55)SE10

Cisco 3750 Stackable Switches

12.2(55)SE1

Cisco 3750 Stackable Switches

12.2(25)SEE4

Cisco 4451 Series Integrated Services Router

16.3.5

Cisco 5508 Wireless LAN Controller

8.5.171.0

Cisco ASR 1002-X Router

15.5(3)S4b

Cisco Catalyst 2960-24PC-L Switch

15.0(2)SE11

Cisco Catalyst 2960-24TC Switch

15.0(2)SE11

Cisco Catalyst 2960-24TT Switch

15.0(2)SE11

Cisco Catalyst 2960-24TT Switch

12.2(55)SE12

Cisco Catalyst 2960-24TT Switch

15.0(2)SE

Cisco Catalyst 2960-24TT Switch

15.0(2)SE10

Cisco Catalyst 2960-48TC Switch

15.0(2)SE10

Cisco Catalyst 2960-48TC Switch

15.0(2)SE7

Cisco Catalyst 2960-48TC-S Switch

15.0(2)SE10

Cisco Catalyst 2960-48TT Switch

15.0(2)SE11

Cisco Catalyst 2960G-24TC Switch

12.2(55)SE11

Cisco Catalyst 2960G-24TC Switch

12.2(55)SE12

Cisco Catalyst 2960G-24TC Switch

15.0(2)SE11

Cisco Catalyst 2960G-24TC Switch

12.2(55)SE1

Cisco Catalyst 2960G-24TC Switch

15.0(2)SE10a

Cisco Catalyst 2960G-48TC Switch

12.2(44)SE6

Cisco Catalyst 2960-Plus 48TC-L Switch

15.0(2)SE11

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(2)E7

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.0(2)SE11

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(2)E6

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.0(2)SE8

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(2)E9

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(7)E5

Cisco Catalyst 29xx Stack-able Ethernet Switch

12.2(55)SE7

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(7)E4

Cisco Catalyst 29xx Stack-able Ethernet Switch

12.2(55)SE8

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(7)E6

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.2(2)E3

Cisco Catalyst 29xx Stack-able Ethernet Switch

15.0(2)EX5

Cisco Catalyst 3560G-48TS Switch

12.2(55)SE10

Cisco Catalyst 3560G-48TS Switch

15.0(2)SE11

Cisco Catalyst 3560G-48TS Switch

12.2(55)SE12

Cisco Catalyst 4500 Virtual Switching System

03.06.05.E

Cisco Catalyst 4500 Virtual Switching System

03.11.07.E

Cisco Catalyst 4510R-E Switch

15.2(2)E8

Cisco Catalyst 6500 Virtual Switching System

15.2(1)SY1

Cisco Catalyst 9200L Switch Stack

17.3.4

Cisco Catalyst 9200L Switch Stack

17.6.5

Cisco Catalyst 9200L Switch Stack

17.3.5

Cisco Catalyst 9200L Switch Stack

17.6.3

Cisco Catalyst 9500 SVL Switch

17.6.3

Cisco Catalyst 9500 Switch

17.6.5

Cisco Catalyst 9500 Switch

17.3.5

Cisco Catalyst 9800-CL Wireless Controller for Cloud

17.9.3

Cisco Catalyst38xx stack-able ethernet switch

16.12.9

Cisco Catalyst38xx stack-able ethernet switch

16.12.7

Cisco Catalyst38xx stack-able ethernet switch

03.06.06E

Cisco Catalyst38xx stack-able ethernet switch

16.12.5b

Cisco Virtual Wireless LAN Controller

8.5.171.0

Cisco Virtual Wireless LAN Controller

8.10.151.0

Cisco Virtual Wireless LAN Controller

8.10.185.0

 

0 Helpful

marce1000
Hall of Fame
Hall of Fame
In response to m.soleimani

‎11-07-2023 07:22 AM

 

        - Upgrade to Prime 3.10.4 and try again , 

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

m.soleimani
Level 1
Level 1
In response to marce1000

‎11-07-2023 09:51 PM

the version has been already 3.10.4


Cisco Application Deployment Engine OS Release: 4.1
ADE-OS Build Version: 4.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2022 by Cisco Systems, Inc.
All rights reserved.
Hostname: mci-lan-ciscoprime


Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.10.2 [FIPS not Enabled]
Build : 3.10.0.1050.90
Installed Patches: PI 3.10.2 Maintenance Release
Critical Fixes:
PI 3.10.2 System Patch ( 1.0.5 )
PI 3.10.4 Maintenance Release ( 2.0.0 )
PI 3.10.4 System Patch ( 1.0.0 )
PI 3.10.4 Update 01 ( 1.0.0 )

0 Helpful

marce1000
Hall of Fame
Hall of Fame
In response to m.soleimani

‎11-07-2023 10:58 PM

 

            - Then escalate to Cisco (TAC)  ,

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful
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