Cisco Prime Infrastructure 3.0 Backup Error

[CSCO10675262_2]

Hi,

I have just setup a Cisco Prime Infrastructure 3.0 and when I tried to perform a backup; I am getting the following error "There is a problem with operating Database. Please check oracle database documentation for more details". I was wondering if anyone may have seen such issue? I have check the disk usage and it is at 2% usage. I have tried to perform the database reinit and clean with no success as well. I have attached the screen capture below:

aaa-PI/admin# backup PI1234 repository FTP

DO NOT press ^C while the backup is in progress
Aborting backup with a ^C may terminate the backup operation or the backup file may be corrupted

  Backup Started at : 09/23/15 16:23:45
  Error: There is a problem with operating Database. Please check oracle database documentation for more details.

% Internal error: couldn't create backup file

I have tried to backup to local disk repository with the same error also.  Any suggestion is appreciated.

Thanks.

[Marvin Rhoads]

That would would definitely be a case for the TAC.

As they say " no user servicable parts inside".

[CSCO10675262_2]

Hi Marvin,

Appreciate for the update. I will arrange to open a TAC case for it.

Thanks.

[daniel.gd]

Hi CSCO10675262_2,

Did you have solution for this case?

I'm grateful if you share the solution because I have the same problem.

Thanks

Daniel Duarte

[CSCO10675262_2]

Hi,

I had reinstalled the PI previously as there wasnt too much data on it to reconfigure.

[emil.fung]

Hi,

I am upgrading the UCS Prime from 2.1.1 to 2.2 today. and getting the same problem:

admin# backup PI-Backup repository ftpserver application NCS
% Creating backup with timestamped filename: PI-Backup-151203-1315.tar.gpg
Backup Started at : 12/03/15 13:15:58
Error: There is a problem with operating Database. Please check oracle database documentation for more details.
% Internal error: couldn't create backup file

How to solve the problem finally?Thanks

Best Regards,

Pat

[daniel.gd]

Hi emil.fung,

Really you will have to contact the TAC. They are steps that only TAC has. They will make steps in Oracle.

Daniel Duarte