Cisco Prime Infrastructure 3.1 - admin password reset

[yezdi]

Old admin password does not work. Was trying to reset it. I can SSH in as root or admin. I can reset the password successfully. running-config file get's updated. But I cannot login through web browser.  Getting "Invalid Username or Password. Please try again".

Used the following steps for password reset. New password does follow the password policy

config t

username admin password plain mynewpass role admin

end

copy r s

Password Policy :

lower-case-required
upper-case-required
digit-required
no-username
disable-cisco-passwords
min-password-length 6

myciscopi/admin# ncs status
Health Monitor Server is running. ( [Role] Secondary [State] HA not Configured )
Database server is running
FTP Service is running
TFTP Service is running
Matlab Server is running
Matlab Server Instance 1 is running
Matlab Server Instance 2 is running
NMS Server is running.
Plug and Play Gateway is running.
SAM Daemon is running ...
DA Daemon is running ...

Let me know if I am missing any steps

TIA

[Flavio Miranda]

Hi

  For web access, you need to use root.  Admin is for CLI.

[yezdi]

Get the same error with root, even though the password is correct. I have another CPI device where I login using admin without any problems.

[Flavio Miranda]

did you try shut it down and up again?

 Or, if you create a new user, can you login?

[yezdi]

Doesn't allow me to create a new user. Tried different variations of "user name", same error.

myciscopi/admin(config)# username newuser password plain newpass role admin
% Error: Unable to create user, username is reserved by the system..