Cisco Prime infrastructure 3.1 High availability issue

[Mohamed H. Abdelmotaleb]

Dears

I have two Cisco Prime hardware servers which are working together by automatic failover  primary was active and secondary was standby

after by reload the primary server, primary become standby and secondary become active since this i tried many times to do failover but nothing happened even i shutdown the secondary the primary is still stuck at standby status, i tried force failover from health monitor page at secondary unit

but i receive error ERROR : Failback to the primary Prime Infrastructure server failed, and therefore rollback to the Secondary Prime Infrastructure server is made

thansk

[renjithg]

Hi,

Ensure all services running file  by issuing command ncs status on cli on primary server.

Ensure ncs ha status shows Primary Sync state.

Mostly Failback to Primary fails if database sync is not in good between the HA pair servers.

Log a TAC case if there is database running with error.