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Cisco Prime Infrastructure not showing Cisco IP phones in Ntw Topology

CISCO171346
Level 1
Level 1

I have Cisco Prime Infrastructure (CPI) 3.9 with Cisco IP phones 7962, 7965. Although these phone do not have SNMP support so I can not manage them, but why they are not showing up in CPI "network topology" to be monitored on the basis of IP or MAC address or CDP. 

1 Reply 1

pieterh
VIP
VIP

Have not used CPI for a long time
1) a IP phone is not considered a network device (although it contains a single port switch and runs CDP)
2) you may need to reload the IP-phone so the DHCP request triggers CPI to detect it's presence as a client
    (you may need to configure CPI as a DHCP relay on the switches ; for DNA it works this way)