Cisco Prime Infrastructure Upgrade query

[BhaskarDS]

We are trying to do inline upgrade of Cisco Prime Infra from 3.1.7 to 3.5. It is hosted in VM.

Now the upgrade is in stage 8 (Updating Database Schema) since yesterday afternoon. It has been more than 24 hours still in that stage. I am not sure if still the upgrade is going on or it got stuck anywhere. Is there anyway we can verify that ? Or does it take time when the DB size is large ?

[gpairait]

Hi Bhaskar,

24 hours is too much time for the process to be stuck.

I suggest you raise a TAC case to get it verified.

Thanks,

Gautami

[sofiane7704]

Can you SSH through CLI and do the following command and share the output ?

show ncs status

maybe the network services are stuck for some reason.

Sofiane

[julian.bendix]

Hi!

I am not sure you will be able of finding the issue why this is stuck without TAC Case.

Try accessing CLI over SSH or your VM infrastructure and issue "#ncs status",
maybe you'll see something that is not alright in the given output.

But altogether - never heard of a Prime Upgrade taking longer than 8-9 hours.

Best regards
Julian