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Beginner

Cisco Prime Infrastructure Upgrade query

We are trying to do inline upgrade of Cisco Prime Infra from 3.1.7 to 3.5. It is hosted in VM.

Now the upgrade is in stage 8 (Updating Database Schema) since yesterday afternoon. It has been more than 24 hours still in that stage. I am not sure if still the upgrade is going on or it got stuck anywhere. Is there anyway we can verify that ? Or does it take time when the DB size is large ?

3 REPLIES 3
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Cisco Employee

Hi Bhaskar,

 

24 hours is too much time for the process to be stuck.

I suggest you raise a TAC case to get it verified.

 

Thanks,

Gautami

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Beginner

Can you SSH through CLI and do the following command and share the output ?

show ncs status

 

maybe the network services are stuck for some reason.

 

Sofiane

 

 

Highlighted
Beginner

Hi!

I am not sure you will be able of finding the issue why this is stuck without TAC Case.

Try accessing CLI over SSH or your VM infrastructure and issue "#ncs status",
maybe you'll see something that is not alright in the given output.

But altogether - never heard of a Prime Upgrade taking longer than 8-9 hours.

Best regards
Julian

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