06-27-2023 07:05 AM - edited 06-27-2023 07:09 AM
Hello,
During the installation of cisco prime version 3.10 secondary server,the ncs application on the cisco prime VM has been crushing,
here is the output of NCS status :
ncs status
Health Monitor is running, with an error. ( [Role] Secondary [State] HA not Configured )
Healthmonitor not able to start the NMS server in standby mode.
Database server is stopped
FTP Service is Stopped
TFTP Service is Stopped
Matlab Server is Stopped
Matlab Server Instance 1 is Stopped
Matlab Server Instance 2 is Stopped
NMS Server is stopped.
WSA Service is stopped..
SAM Daemon is stopped.
DA Daemon is stopped.
Compliance engine is not running
and while trying to establish the HA from the primary server the HA test concluded with several erros, here they are :
could you please help me resolve those issues?
Thank you.
Best regards
06-27-2023 09:50 AM
- Apparently there is a check failing stating that the RAM size on the two nodes is different and must be the same ... ,
M.
06-28-2023 12:11 AM - edited 06-28-2023 12:12 AM
hello, thank you for your answer, i believe it only concerns the NCS application not the whole VM right? could you please help me edit it if it's possible.
what about this output ?
Healthmonitor not able to start the NMS server in standby mode
i'm having a hard time trying to start the ncs app for the moment
many thanks
06-28-2023 09:19 AM
- You should address the initial issue , as I mentioned , first ,
M.
06-28-2023 11:37 AM
Hi
Do you have access to both servers as root ?
If yes, can you run the command "df -h" ? This command can give you a view of Disk space, which is a common problem from Prime.
If the disk is fine, remove the HA config. stop service on both server and start the services and try to join the HA again.
the command do stop and start is
application stop NCS
application start NCS
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