Cisco Prime Smart Licensing Issue

[himanshudwivedi]

Hello,

I am licensing PI 3.8 with Smart Software Licensing, but unable to license...

I am logging in to smart account, creating token and using that token to license my PI, but it keep page unresponsive for 2 - 3 times and after that showing "Registration Failed due to connectivity failure". Tried to test the connectivity by editing home setting  but it is showing success, but licensing does not work. Help me on this.

All the snapshots are attached with this.

Regards,

[Mark Elsen · Accepted solution]

 - FYI : https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72110.html  and or https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx00470

 M.

[fiza258 · Accepted solution]

Hello,

I have the same issue, I add the IdenTrustRootCA1.pem to the truestore, but the connection is refused. How can you assign "IdenTrustRootCA" to Tomcat? 

Regards,

Fabian

[himanshudwivedi]

I raised a TAC case and he simply updated Callhome with new one, then PI has beensuccessfully registered.

[fiza258]

Hi,

Maybe you can explain the process to me because my support has ended, how can I update the callhome?.

Thank you for yourtime and consideration! 

Regards, 

Fabian

[himanshudwivedi]

Just Drop a mail to himanshusince1989@hotmail.com , I will share you step by step procedure with call home file.. Here it is not possible to attach...