Cisco Prime UPMDbMonitor and UPMProcess shutdown.

[lucina.donhue]

Hi,

I have a Cisco Prime LMS 4.1 in soft appliance, all process are running in normal state and suddenly

UPMDbMonitor and UPMProcess are in a Administrator has shut down this server state. Why is this happen?

I start again these two processes and stay in normal state, but some time later they come down (Administrator has shut down this server)

Thanks

[Ravi Singh]

The best you can hope for is that the database transaction log has become corrupt.  To check this, shutdown dmgtd, then look at NMSROOT\databases\upm.  If you see a upm.log in there, delete it (del /f/q upm.log).  Then, run:

NMSROOT\objects\db\win32\dbsrv9 -f NMSROOT\databases\upm\upm.db

Then restart dmgtd, and the UPM database engine and monitor should start.  If not, then the upm database is most likely corrupt, and will have to be restored from a known good backup, or reinitialized.  To reinit, run:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=upm dmprefix=UPM

[Vinod Arya]

Please note that reintialising the data would make you loose all the custom Templates and Pollers created.