Cisco SG350 FindIT

[AndreasWachs29818]

Hello,

I have a cisco sg350-10 switch. Firmware 2.5.5.47, Network Probe 2.1.1. I want to use embedded FindIT, but it does not work.

I enabled it, but there is no icon.

Access via https://<switch-ip>:4443 doesn´t work, too

See attachments.

This didn´t help too:

https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-350-series-managed-switches/Enabling_the_Embedded_FindIT_Probe_on_the_SG350_and_SG550_Series_Switches.html

What can I do? What went wrong?

Regards,

Andy

[marce1000]

 - Try another browser and verify if the problem becomes repeatable.

 M.

[AndreasWachs29818]

i just tried Firefox, IE and Edge - no effect!

still the same problem....

I deactivated windows firewall and I even deinstalled Bitdefender Security

but nothing....:-(

[Richard Burts]

Andy

I do not have much experience with the SG350 so I mostly speak from what I see in the documentation. I do notice this statement in the document that you referenced:

       A single instance FindIT Network Manager is installed at a convenient location in the network. Each Probe is associated with a Manager.

The focus of the document you reference is about the probe. Can you tell us if you have also installed the Manager?

[AndreasWachs29818]

Spoiler

no I havent. I think this Network probe ist embedded?

https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-350-series-managed-switches/Enabling_the_Embedded_FindIT_Probe_on_the_SG350_and_SG550_Series_Switches.html

But it doesnt work if I enable it

[Richard Burts · Accepted solution]

I thought that I had explained it. But apparently it was not sufficient. So let me try again. As I understand the document there are 2 components for FindIT, there is a management component where there is a single management for the network, and there is a probe where there is a probe for each device in the network. You are enabling the probe. But if there is no management component for the network then the probe will not work. You need to activate the management component in addition to the probe component.

[Richard Burts]

I am glad that my explanation was helpful.  Thank you for marking this question as solved. This will help other participants in the community to identify discussions which have helpful information. This community is an excellent place to ask questions and to learn about networking. I hope to see you continue to be active in the community.