Cisco Works LMS 4.0 doesn´t start

[MarioLieb]

Hello All

i have big trouble with me LMS 4.0 installation. I did an Upgrade from LMS 3.2 to LMS 4.0. After that the Works was running without any problems. After some days i´d tried to login on the LMS and it told me something like my lincens where corrupt or so. I´d tried to start the CiscoWorks Demon Manger but he didn´t start. OK after some investigation at the i-net i decided to perform a clean installation of the Server an Cisco Works.

So after i do thes i´d perform a restore of my old Data from LMS 3.2. Now i investicated that my ANI Server Falied to start. OK than i tried to restart the Works Demon ... f... and what will happend ?!?!?! The demon doesn´t start. Can someone help me ?!?! Please i will not perform a new istallation again.

C:\Windows\system32>net start crmdmgtd

The CiscoWorks Daemon Manager service is starting.

The CiscoWorks Daemon Manager service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

Thanks

Mario

Hi i have an update for this issues ... After i´d tried to start all Works- Services be hand ... all Services will start execpt the deamon ... When i loged in i get messages "License Server/Deamon Manager is down. Please  check license.log for more information."

Thats the same situtaion befor the new installation.

[AFROJ AHMAD]

Hi Mario,

Try the below steps:

First of all add the Casusers in the Administrators Group  ( or you can say Casusers should be a memeber of Administrator group)

--Now Execute the below command:

NMSROOT\CSCOpx\setup\support>resetCasuser.exe

Now try to start the daemon Manager

Thanks

Afroj

[MarioLieb]

Hi Afroj

ok first is ok the Demon is now running thanks for that. but now i have the problem that the ANIServer does not start See Screenshot.

Any idea

Thanks

Mario

[AFROJ AHMAD]

Hi,

Kindly send me the below 2 files:

ANIServer.properties

ANIServer.properties.ORIG

Location: NMSROOT\CSCOpx\campus\etc\cwsi\

Thanks

Afroj

[MarioLieb]

Hi

for sure ...

Thanks

Mario

[AFROJ AHMAD]

Hi,

Thanks for the files. what is the NMSROOT ? ( i mean the directory where the cisco works is Installed )

like :c:\program files\CSCOpx...

Also try this :

pdterm ANIServer

pdexec ANIServer

now check the ANIServer status: pdshow ANIServer

Thanks

Afroj

[MarioLieb]

Hi Afroj

the NMSRoot is D:\CiscoWorks\CSCOpx

and here the outbut of ANIServer status

C:\Windows\system32>pdshow ANIServer

        Process= ANIServer

        State  = Failed to run

        Pid    = 0

        RC     = -2

        Signo  = 1073741822

        Start  = N/A

        Stop   = 8/19/2011 3:19:17 PM

        Core   = Not applicable

        Info   = Application failed or was registered incorrectly. C:\Windows\system32>pdshow ANIServer
        Process= ANIServer
        State  = Failed to run
        Pid    = 0
        RC     = -2
        Signo  = 1073741822
        Start  = N/A
        Stop   = 8/19/2011 3:19:17 PM
        Core   = Not applicable
        Info   = Application failed or was registered incorrectly.´

Thanks

Mario

[AFROJ AHMAD]

Hi Mario,

Please replace the ANIServer.properties file with the attached file.

--Make sure you backup the Original file

--Also make sure we have all the required premission on the new file

then try to start the ANIServer..

Thanks

Afroj

[MarioLieb]

Hi Afroj

first thanks for the file ... but

After i replaced the file and checked the permission i´d tried to start the ANIServer.

It starts for ca 1 minute with busy flag and than the service stoped wirh the same error. Sorry any idea ?!?!?!

Help please i need Works very often ...

Thank

Mario

C:\Users\liebm-a>pdshow ANIServer
        Process= ANIServer
        State  = Running with busy flag set
        Pid    = 18092
        RC     = 0
        Signo  = 0
        Start  = 8/22/2011 7:10:38 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ANIServer started.

C:\Users\liebm-a>pdshow ANIServer
        Process= ANIServer
        State  = Failed to run
        Pid    = 0
        RC     = -2
        Signo  = 1073741822
        Start  = N/A
        Stop   = 8/22/2011 7:11:06 AM
        Core   = Not applicable
        Info   = Application failed or was registered incorrectly.

[AFROJ AHMAD · Accepted solution]

Hi Mario,

KindlyReinitialize the ANI Database to fix the issue..

NMSROOT\bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=ani dmprefix=ANI

I hope this will fix the issue..

Thanks
Afroj

[MarioLieb]

Hi Afroj

f.... this also doesn´t work ... see outbut

After i´d tried to Restore the DB

D:\CiscoWorks\CSCOpx\bin>perl.exe dbRestoreOrig.pl dsn=ani dmprefix=ANI

WARNING: Existing contents of ani database will be lost.
Do you want to continue [y/n]?y
WARNING: Could not delete file D:\CISCOW~1\CSCOpx\databases\ani\ani.db
WARNING: Could not delete file D:\CISCOW~1\CSCOpx\databases\ani\ani.log
ERROR: Service - 'ANIDbEngine' is not stopped

ani registration failed
INFO: Company=Cisco Systems;Application=NMTG;Signature=010fa55157edb8e14d818eb4f
e3db41447146f1571g32125eb777a87cbf8b29a954f559d4221b792ff8
INFO: Preparing AUTH cmd
INFO: AUTH Executed
INFO: AUTH cmd finished
INFO: Stopping the Database engine ani
INFO: Database [ani] authenticated successfully.
ani database initialization failed.

Then i´d tried to start the ANIServer

D:\CiscoWorks\CSCOpx\bin>pdshow ANIServer

        Process= ANIServer

        State  = Failed to run

        Pid    = 0

        RC     = -2

        Signo  = 1073741822

        Start  = N/A

        Stop   = 8/22/2011 8:42:27 AM

        Core   = Not applicable

        Info   = Application failed or was registered incorrectly. D:\CiscoWorks\CSCOpx\bin>pdshow ANIServer
        Process= ANIServer
        State  = Failed to run
        Pid    = 0
        RC     = -2
        Signo  = 1073741822
        Start  = N/A
        Stop   = 8/22/2011 8:42:27 AM
        Core   = Not applicable
        Info   = Application failed or was registered incorrectly.

What the hell is happend ?!?!?!?!?

Thanks Mario

[AFROJ AHMAD]

Hi Mario,

For some reson Database was not Re-Intialized ..

D:\CiscoWorks\CSCOpx\bin>perl.exe dbRestoreOrig.pl dsn=ani dmprefix=ANI

WARNING: Existing contents of ani database will be lost.
Do you want to continue [y/n]?y
WARNING: Could not delete file D:\CISCOW~1\CSCOpx\databases\ani\ani.db
WARNING: Could not delete file D:\CISCOW~1\CSCOpx\databases\ani\ani.log
ERROR: Service - 'ANIDbEngine' is not stopped

ani registration failed
INFO: Company=Cisco Systems;Application=NMTG;Signature=010fa55157edb8e14d818eb4f
e3db41447146f1571g32125eb777a87cbf8b29a954f559d4221b792ff8
INFO: Preparing AUTH cmd
INFO: AUTH Executed
INFO: AUTH cmd finished
INFO: Stopping the Database engine ani
INFO: Database [ani] authenticated successfully.
ani database initialization failed.

--Are you logged in as a LOCAL ADMIN ?

--Is your server under Domain ?

try to Re-Init again with LOCAL ADMIN and see how it works !!!

Thanks

Afroj

[MarioLieb]

Hi Afroj

the Server is in a domain. The server is running under win2008r2 SP1 standard.

I´d tried to re-initialized the database with a local admin and the same error accour.

Then i´d tried to move the databasefile y hand and then i get an error message that told me the file is in use by another process ... See screenshot

thx

mario

[AFROJ AHMAD]

Hi Mario,

As you are running   win2008r2 SP1 standard. Have you applied this Patch ? Please check the below link :

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1616783

Thanks

Afroj

[MarioLieb]

Hi Afroj

yes i did ....

I got a mail which says that Martin Ermel did response this post but i cann´t see the post. Here the answers for his questions. Maybe it will help.

Re: Cisco Works LMS 4.0 doesn´t start

created by

MARTIN ERMEL

in

Network Management

-

View the full discussion

---

before doing anything with database files (e.g. re-init, copy) you have to stop LMS;

re-init of a database is more than just copying a file, so be careful what you  are doing...

When you did the new installation of LMS,

    - was it on the same server?

    - if yes, how did you do the uninstallation

    - have you changed NMSROOT from LMS 3.2 to LMS 4.0 ?

    - please provide the ani.log

----------------------------------------------------------------

- i stoped the LMS with net stop crmdmgtd

- no i´d install LMS 4.0 on a new Server Windows 2008 Standart 64 BIT (Old Server LMS 3.2 Windows 2003 Standart Server 32BIT)

- no i don´t change the NMSROOT