CiscoView 5.5 cannot display Sup720 module of 6509.

[netcraftjason]

Hi all,

My customer has installed a CiscoWorks VMS. It includes a CiscoView. After I added the IP addresss of the Catalyst6509 in the device list on CiscoView. It only can display only one fibra module on Slot1. Other module includes WS-X6148-GE-TX, WS-X6516A-GBIC, WS-SUP720-BASE also cannot display. The 6509 is running CatOS 8.2(1). CiscoView is version 5.5.

Any suggest can help me to solve this problem? Thanks!

Jason

[frankzehrer]

Hi Jason,

maybe you need the new Device Package from here (CCO needed):

http://www.cisco.com/cgi-bin/Software/CiscoView/cv5devices.cgi

Acutal it is Version 9 for non-IOS Devices.

You can verify your actual version here:

In CiscoWorks navigate to "Device Management" and open "View Installed Packages".

Here are all Device Packages incl. versions listed.

Best regards,

Frank