CiscoWorks Backup status unable to detect - Page 2

lalit · ‎02-24-2011

Hi Joseph,

I am facing problem with the Ciscoworks server backup, when i checked the backup status it says " Backup not found or unable to detect " .Also checked the dbbackup.log file and found there is no update in the file.

Please need your info on this.

Thanks & Regds,

Lalit

Joe Clarke · ‎03-01-2011

You should see output when you run the backup. How long did it take for the command to complete? What output do you get if you run:

C:\Progra~1\CSCOpx\bin\perl -V

lalit · ‎03-04-2011

Hi Joseph,

I have run the command from CLI and i didnt get any output.It took only 3 seconds and came to prompt.You can see the attached file of both the command.

Thanks & Regds,

Lalit

Joe Clarke · ‎03-05-2011

Did the dbbackup.log file change after running the backup command? What is the byte size of your backup.pl script?

lalit · ‎03-06-2011

Hi Joseph,

There is no change in the dbbackup.log file after running the backup command.No information has been updated to this file.The size of the backup.pl script is " 0kb "

Please let me know is there any issue with backup.pl script file.

Thanks & Regds,

Lalit

Joe Clarke · ‎03-07-2011

I was starting to suspect this might be the case. Your backup.pl file has become corrupted. If you do not have a file system backup of your server, you can open a TAC service request and get a good version of this file.

lalit · ‎03-07-2011

Hi Joseph,

Thanks for the reply.

Restoring backup.pl from a system backup will resolve the issue.

Please let me know.

Thanks & Regds,

Lalit

Joe Clarke · ‎03-07-2011

Yes, this will work.

lalit · ‎03-08-2011

Hi Joseph,

I have restored the backup.pl file from the system backup.I will schedule the backup and update you on the status.

Thanks for your info.

Thanks & Regds,

Lalit

lalit · ‎03-08-2011

Hi Joseph,

After restoring the backup.pl file the backup has started but it failed at one point while taking the backup of database dfmEpmDb.Please find the attached dbbackup.log file.

Please let me know.

Thanks & Regds,

Lalit

Joe Clarke · ‎03-08-2011

It looks like your EPM database is corrupt. Reinitialize this database using the procedure document at https://supportforums.cisco.com/docs/DOC-8796 .

sathyanarayana.b · ‎03-09-2011

Hi Joseph,

Thanks for the reply.

Reinitialization of EPM database will loose any information about of devices like configuration.Whether any device details will go....

Thanks & Regds,

Lalit

lalit · ‎03-09-2011

Hi Joseph,

Thanks for the reply.

Reinitialization of EPM database will loose any information about of devices like configuration.Whether any device details will go....

Thanks & Regds,

Lalit

Joe Clarke · ‎03-10-2011

No, you will not lose device configuration details. You will, however, lose any of your DFM event configuration customizations (including notification subscriptions).