Ciscoworks cannot connect to server: Exception in connectToAni()

[wwanjohi123]

When i log in to Ciscoworks and try acessing administration. I get an error message 2 below.

"Can not connect to server: Exception in connectToAni()"

"Unable to load properties from server. Please try after sometime."

Kindly assist on what i nned to do to restorethe connection to my ANI database.

[wwanjohi123]

What is the syntax for the shutdown command?netstat -a -n -o -b is not giving any output

Attached is the output for netstat -a -n and netstat -a -n -o.

I have also seen in your previous discussions asking someone to check instances of the server's hostname in a dmgtd.conf file in the path /opt/CSCOpx/objects/dmgt, when i check on my server i only have F:\Program Files\CSCOpx\objects\dmgt\ready\jrm i don't have the dmgtd.conf file, could this be the cause of the problem.

[Joe Clarke · Accepted solution]

The command to shutdown dmgtd is:

net stop crmdmgtd

Before you do that, I need the output of:

pdreg -l RmeOrb

When you get the new netstat -a -n -o, I also need a full process list including PID from this machine.

[wwanjohi123]

Apparently before i shutdown dmgtd, i decided to open my topology and administration and it connected to the database very fast. I now can see all my devices.

From your previous discussions i saw something to do with DNS. I just restarted my DNS service which was actually deactivated.

Thank you very much.

I think that i have a maintenace problem, what material of best practices can you advice me to read or access so as to maintain the server properly.

Currently the server just runs and uses it for only configuration achieving. For example i would like to remove all the old unreachable devices and use other modules like the DFM.

Kindly advice and Thanks once again.

[Joe Clarke]

You should read through the various product and bundle users guides on Cisco.com (start from http://www.cisco.com/en/US/partner/products/sw/netmgtsw/tsd_products_support_category_home.html).