Solved: Re: CiscoWorks CM and QOS Policy Manager

mattwilsonuk · ‎09-10-2009

Hi

Downloaded the Ciscoworks QOS Policy Manager, installed on 2003 SP2

Had an error free installation however everytime I try to run the Qos policy management from the Ciscoworks homepage I get the following error...

"The QPM application is not fully started. Please close the window and try launching after few minutes"

Any ideas... anyone come across this before, I cant find any resources in the troubleshooting section.

Cheers

Matt

Joe Clarke · ‎09-15-2009

There does appear to be a conflict. Try shutting down Daemon Manager. Then, shutdown FrameworkService (I think this is anti-virus related), zabbix, and whatever dbsrv8.exe is associated with. Essentially, try shutting down all third-party services. Then restart Daemon Manager.

View solution in original post

Joe Clarke · ‎09-10-2009

What version of QPM did you install? What version of LMS are you running? Post the output of the pdshow command.

mattwilsonuk · ‎09-10-2009

Downloaded the demo packacke form cisco site.

Following these instructions:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_qos_policy_manager/4.1/installation/guide/windows/KIinWIN.html#wp1147270

Have installed Common Services which is all I need as per instructions.

Dont have LMS installed.

Have installed this demo on separate server as per instructions above.

Cheers

Matt

Joe Clarke · ‎09-10-2009

Okay, you said CiscoWorks CM in the subject, so I assumed you had LMS. Post a screenshot of the Common Services > Software Center > Software Update screen from the CiscoWorks homepage. Also, please post the pdshow command output from the server's CLI.

mattwilsonuk · ‎09-10-2009

Attached ;-)

mattwilsonuk · ‎09-10-2009

Process= Tomcat

State = Program started - No mgt msgs received

Pid = 6016

RC = 0

Signo = 0

Start = 9/10/2009 3:04:40 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= TomcatMonitor

State = Running normally

Pid = 6108

RC = 0

Signo = 0

Start = 9/10/2009 3:04:44 PM

Stop = Not applicable

Core = Not applicable

Info = Tomcat Server up

Process= Apache

State = Program started - No mgt msgs received

Pid = 9640

RC = 0

Signo = 0

Start = 9/10/2009 3:05:35 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= qpmDbEngine

State = Program started - No mgt msgs received

Pid = 8812

RC = 0

Signo = 0

Start = 9/10/2009 3:05:37 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= qpmDbMonitor

State = Running normally

Pid = 8896

RC = 0

Signo = 0

Start = 9/10/2009 3:05:41 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= QpmPDP

State = Program started - No mgt msgs received

Pid = 2108

RC = 0

Signo = 0

Start = 9/10/2009 3:05:42 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= QpmAppServer

State = Program started - No mgt msgs received

Pid = 9044

RC = 0

Signo = 0

Start = 9/10/2009 3:05:46 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= QpmCollector

State = Program started - No mgt msgs received

Pid = 9096

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= Proxy

State = Program started - No mgt msgs received

Pid = 7272

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= NameServer

State = Program started - No mgt msgs received

Pid = 7376

RC = 0

Signo = 0

Start = 9/10/2009 3:05:50 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= NameServiceMonitor

State = Running normally

Pid = 9380

RC = 0

Signo = 0

Start = 9/10/2009 3:05:54 PM

Stop = Not applicable

Core = Not applicable

Info = NameServer is fully up now !

Process= EDS

State = Running normally

Pid = 9356

RC = 0

Signo = 0

Start = 9/10/2009 3:05:58 PM

Stop = Not applicable

Core = Not applicable

Info = Initialization complete

Process= LicenseServer

State = Program started - No mgt msgs received

Pid = 9024

RC = 0

Signo = 0

Start = 9/10/2009 3:07:16 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= ESS

State = Program started - No mgt msgs received

Pid = 7212

RC = 0

Signo = 0

Start = 9/10/2009 3:07:16 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EssMonitor

State = Running normally

Pid = 7836

RC = 0

Signo = 0

Start = 9/10/2009 3:07:20 PM

Stop = Not applicable

Core = Not applicable

Info = ESS is fully up now !

mattwilsonuk · ‎09-10-2009

Process= EventFramework

State = Program started - No mgt msgs received

Pid = 6376

RC = 0

Signo = 0

Start = 9/10/2009 3:07:28 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= emsDbEngine

State = Program started - No mgt msgs received

Pid = 6200

RC = 0

Signo = 0

Start = 9/10/2009 3:07:30 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= emsDbMonitor

State = Running normally

Pid = 8112

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= diskWatcher

State = Running normally

Pid = 8128

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = diskWatcher initialized OK.

Process= CSRegistryServer

State = Running normally

Pid = 7996

RC = 0

Signo = 0

Start = 9/10/2009 3:07:34 PM

Stop = Not applicable

Core = Not applicable

Info = CSRegistryServer is running in other process

Process= CSDiscovery

State = Never started

Pid = 0

RC = 0

Signo = 0

Start = N/A

Stop = Not applicable

Core = Not applicable

Info = Not applicable,

Process= CmfDbEngine

State = Program started - No mgt msgs received

Pid = 1912

RC = 0

Signo = 0

Start = 9/10/2009 3:07:36 PM

Stop = Not applicable

Core = Not applicable

Info = Application started by administrator request.

Process= CmfDbMonitor

State = Running normally

Pid = 7744

RC = 0

Signo = 0

Start = 9/10/2009 3:07:40 PM

Stop = Not applicable

Core = Not applicable

Info = DbMonitor Running Normally.

Process= DCRServer

State = Running normally

Pid = 7612

RC = 0

Signo = 0

Start = 9/10/2009 3:07:41 PM

Stop = Not applicable

Core = Not applicable

Info = DCRServer is up and running

Process= CMFOGSServer

State = Program started - No mgt msgs received

Pid = 7748

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= emsServer

State = Program started - No mgt msgs received

Pid = 8028

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Process= EDS-GCF

State = Running normally

Pid = 6804

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = GCF Initialization complete at Thu Sep 10 15:09:02 BST 2009

Process= jrm

State = Program started - No mgt msgs received

Pid = 6788

RC = 0

Signo = 0

Start = 9/10/2009 3:07:52 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

Joe Clarke · ‎09-10-2009

I don't see any errors here. All processes are up. Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log. What is your current local time?

mattwilsonuk · ‎09-11-2009

Files attached... lots and lots of errors here relating to java... not sure how to procede really, updated java client etc...

Local time is correct.

Cheers

Matt

mattwilsonuk · ‎09-15-2009

any ideas... only get a 60 day trial ;-(

Joe Clarke · ‎09-15-2009

Sorry, I missed the previous post. There are errors here, but it's not clear what is causing them. This could be a port conflict. on the server. Post the output of netstat -a -n -o -b.

mattwilsonuk · ‎09-15-2009

no worries...

ouput attached

Thanks

Joe Clarke · ‎09-15-2009

There does appear to be a conflict. Try shutting down Daemon Manager. Then, shutdown FrameworkService (I think this is anti-virus related), zabbix, and whatever dbsrv8.exe is associated with. Essentially, try shutting down all third-party services. Then restart Daemon Manager.

mattwilsonuk · ‎09-15-2009

Closed zabbix and dbsrv8.exe

working now, thanks so much for you help.

Regards

Matt