CiscoWorks LMS3.2 device selectability in RME Config Management

[carlbagge]

Hello

All of a sudden we are unable to select individual devices in RME / Config Management, devices appear grayed out, we are able to select the whole device group and run the job but not individual devices. If we go to Device Center we can select individual devices and perform tasks.

We have tried restarting server (windows) and stopping and starting CW Daemon Manager, not sure what else to look at.

Thanks in advance.

carl bagge

[ngoldwat]

HI Carl,

Your issue sounds permissions related. Are you integrated with ACS? Have you tried a different user?

Thanks

[carlbagge]

Hi

We are integrated with ACS, I did try several other user accounts with the same results.

Also my scheduled sync archive job runs with no issues?

[ngoldwat · Accepted solution]

Please try to break the integration with the following procedure:

CiscoWorks to local login mode (bring down ACS integration)

1. Stop the daemon manager using:

• On Windows: net stop crmdmgtd
• On Solaris: /etc/init.d/dmgtd stop

2. Execute the following script:

• On Windows: NMSROOT/bin/perl ResetLoginModule.pl
• On Solaris:/opt/CSCOpx/bin/ResetLoginModule.pl

3. Start the daemon manager using:

• On Windows: net start crmdmgtd
• On Solaris: /etc/init.d/dmgtd start.

Note: You must have appropriate privileges on the system

Windows =  Administrator 

Solaris = root

After this check if you are able to perform all the tasks without being integrated with ACS and then integrate again,  but in CW Common Services>Server>Security>AAA Mode Setup, please do not check the Application Registration box.

[carlbagge]

Hi

Followed steps you provided, realized half way through that we had removed acs some time ago and we were already cmf. Restarted crmdmgtd - system took longer than usual for daemon manager to come back up.

After all process were running again system is running normal and fully functional. Running script looks to have resolved issues. Thanks for the support.

Carl Bagge