CSM Performance Monitor You are not authorized to access the page "Critical Problems".

[orsonjoon]

                   Hello when I try to open to CSM version 3.2 Performance monitor page from the CSM home page with an administrator account (or any account) I get the following message:

You are not authorized to access the page "Critical Problems".

When I look at the audit log I see the following message when in TACACS+ mode (username edited):

4. 9/24/2012 00:07:14 username start cwhp Login Authentication Failed. Invalid credentials.

5. 9/24/2012 00:07:14 username start cwhp Login Authentication Failed. Invalid credentials.

6. 9/24/2012 00:17:14 username start cwhp Login Authentication Failed. Invalid credentials.

7. 9/24/2012 00:17:14 username start cwhp Login Authentication Failed. Invalid credentials.

8. 9/24/2012 00:27:14 username start cwhp Login Authentication Failed. Invalid credentials.

9. 9/24/2012 00:27:14 username start cwhp Login Authentication Failed. Invalid credentials.

10. 9/24/2012 00:37:14 username start cwhp Login Authentication Failed. Invalid credentials.

11. 9/24/2012 00:37:14 username start cwhp Login Authentication Failed. Invalid credentials.

12. 9/24/2012 00:47:14 username start cwhp Login Authentication Failed. Invalid credentials.

13. 9/24/2012 00:47:14 username start cwhp Login Authentication Failed. Invalid credentials.

14. 9/24/2012 00:57:14 username start cwhp Login Authentication Failed. Invalid credentials.

It does not matter wheter in local authentication mode or in TACACS+ mode, stille the "You are not authorized to access the page "Critical Problems"." message comes up.

Please help!

[jreekers]

Hi.

Please check that the "CiscoWorks" permissions for the Admin account are set to 'System Administrator', and then try again.  Please let me know if this resolves this problem.

Regards,

-Joe

[orsonjoon]

Hello Joe,

Thanks for the fast reply.

The admin account allready has all the permissions assigned:

	Help Desk		System Administrator
	Approver		Export Data
	Network Operator
	Network Administrator

This does not solve the issue.

Best regards, Orson

[jreekers]

Hi Orson.

Do you a "Ciscoworks" user there?

If so, do they have "System Administrator" access?

Thanks,

-Joe

[orsonjoon]

Hello Joe,

Not exactly sure what you mean by " Ciscoworks" user.

The rights displayed above are from the local admin account on the system, which is created during installation of the application.

This is the escape account in case no other account works anymore.

It doesn't matter if the security settings are set to TACACS+ or "Ciscoworks local", the result is the same.

There is a slight difference between the error messages I noticed when I login with the local admin account I get this message when I try to start performance monitor:

You are not authorized to access this application. Please contact the administrator!

I can also use an ACS account with similar security settings, then I get this message:

You are not authorized to access the page "Critical Problems".

Please help.