Customize Email Notification in Cisco Works

[mathiasivn]

hi there!!!

how to customise Email notifation so that the helpdesk can interpert clearly.

the current alert notication mail is as below

I want to get ride of alert ID in the subject. Inplace of ip address i want device name

subetct Fwd: 00000RW ; 132.2.90.251 ; Wed 06-Sep-2006 14:28:25 BST ; Critical ; Utilization ; Active

ALERT ID = 00000RU

TIME = Wed 06-Sep-2006 13:14:02 BST

STATUS = Active

SEVERITY = Critical

MANAGED OBJECT = 10.156.63.254

MANAGED OBJECT TYPE = Switches and Hubs

EVENT DESCRIPTION = 10.231.102.254 [10.156.63.254]:Unresponsive ; IF-10.156.63.254/17 [FastEthernet9/0/3] [10.155.159.254, ...] [pid123]:HighUtilization; 10.201.102.254 [10.156.63.254]:Unresponsive ; 10.201.47.254 [10.156.63.254]:Unresponsive ; 10.156.63.254:Unresponsive ;

CUSTOMER IDENTIFICATION = Datanetworks

CUSTOMER REVISION = 1

[David Stanford]

You can change the description for each notification and when you customize an event name, that name is reflected in all notifications, on the Alerts and Activities display, and in Fault History.

The new event name is used for all instances of an event, regardless of the component on which the event occurs.

Here are the steps:

1. Go to DFM > Notification Services > Notification Customization.

2. Select the event names you want to customize by clicking the check box beside each event name.

3. Enter your new names in the New Event Description fields.

4. Click Save new descriptions to save your changes but not apply them to the DFM displays

or

Click Apply saved descriptions to apply your changes to subsequent DFM displays. When the

confirmation window appears, click Yes, and your changes will be applied to DFM.

[mathiasivn]

I did Customization but still i am getting the Alert ID 00000RY...

Subject 00000RY ; 10.211.61.254 ; Wed 06-Sep-2006 15:50:45 BST ; Critical ; Utilization ; Active

how do i get ride of ip address i want Dvice name ( which is applied via DCR )