CWMLS daemon manager service could not be started

[leszek.sroka]

Hello,

Our server in which we have installed Ciscoworks LMS was restarted due to power supply problems. After that "CiscoWorks Daemon Manager" service is not getting started. I've tried to stop all the ciscoworks related services and restart it, also tried restarting the server machine. Ciscoworks LMS Version 3.0, installed on windows 2000 SP4. The error message is:

E:>net start crmdmgtd

The CiscoWorks Daemon Manager service is starting.

The CiscoWorks Daemon Manager service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

I've changed casuser password using resetCasuser.exe file, but there was no change.

Any clue?

[AFROJ AHMAD]

Hi ,

Please attach the syslog.log ( If it is huge in size then truncate and send me some of  the Lateste logs..)

--Screen shot of the services.msc winodw  ( with all the cisco works service)

--Go to  start >control Panel >Administrative Tools > Event Viewer > open the Application logs and send me the screen shot of the  lastest event ..

In the mean time try this :

go to services.msc > change the startup type of the Daemon Manager  to MAUNAL from Automatic and

ReBoot the Server ... Once server is back online  > change the startup type back to Automatic and Try to Restart the Daemon Manager .

Note : Please make sure the IIS Admin service is Disable

Thanks

Afroj

[leszek.sroka]

Hi Afroj,

after change startup type of Daemon Manager to manual and reboot server, situation has not changed, still the output is:

C:\Documents 

and Settings\Administrator>net start crmdmgtd
The CiscoWorks Daemon Manager service is starting.
The CiscoWorks Daemon Manager service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

Best regards,

Leszek

[Martin Ermel]

according to the last message in the syslog.log file you provided, this seems to be a problem with the casuser account on the server. Run the following command:

    NMSROOT\CSCOpx\setup\support\resetcasuser.exe

where NMSROOT in your case should be:

    D:\CSCOpx\setup\support\resetcasuser.exe

after executing this try to restart dmgtd

[AFROJ AHMAD]

Hi Leszek,

Please try the bel ow steps and it should work :

Go to the Command Prompt :

Unregistered Apache service with the below commad

pdreg -u Apache

Now Register Apache with the below command:

Browse to

d:\CSCOpx\MDC\Apache\bin

Now run this commad :

pdreg -r Apache -e "d:\CSCOpx\MDC\Apache\Apache.exe" -f "-d d:\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor

OR

pdreg -r Apache -e "d:\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d d:\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor

Now try to Start the Daemon Manager ...

Thanks

Afroj

[leszek.sroka]

solution for this problem was adding casuser to the Local Administrators group