Daemon Manager Service

[walshtimo]

The CiscoWorks Daemon Manager Service is not starting on my server; I tried to start the service in the Services section of My Computer and through the CLI but it still won’t start. I rebooted the server several times with no luck. I don’t know what happened; everything was working fine last week and now this problem occurred. Any help would be appreciated!

[AFROJ AHMAD]

Hi ,

Try to Reset the Casuser  as below :

go to Command Prompt :

NMSROOT\CSCOpx\setup\support >resetCasuser.exe

then try to Restart the Daemon Manager . If issue still exist then attach the Erro Sceen shot and syslog.log (If possible)

Thanks--

Afroj

[walshtimo]

Thanks for the quick reply! I'll try and reset the casuser account first thing in the morning and let you know if it works.

[Vinod Arya]

Also, Please check if the user used by ciscoworks on OS level - casuser is not disabled and has proper configuration.

You can check it from local user setup My Computer> right click > Manage > Local User and Groups OR Start > run > compmgmt.msc > Local User and Groups.

Casuser should be a member of casusers group and it should not have setting like:

> User Cannot Change password

> User must change password at first logon

-Thanks

[walshtimo]

Good morning,

Thanks for your suggestion, I'll give it a try!

Please let me give you a little more history on the problem I'm having, Tuesday I tried to open Ciscoworks and I received the following error on the browser after I tried to login.

Error 403: You don't have permission to access /cwhp/LiaisonServlet on this server.

After a reboot of the Ciscoworks server is when the Daemon Manager Service was unable to start at all. I did find a TID on fixing a Tomcat bug and ran it on Wednesday but the service still didn't start. After trying the suggestion this morning on resetting the Casuser password I went back and ran the TID from Wednesday again and this time the service started. Everything appears to be running normally but every time I try to login to the server I receive the error above with no errors being displayed in the syslog file. Hope this extra information helps and I appreciate your help!

Thanks,

Tim Walsh

PS - I am working on the server from a remote desktop connection so getting the log files to you might be tough to do.

[walshtimo]

Good morning,

I tried the suggestion you provided me yesterday and it didn't fix the problem with starting the crmdmgtd service. I wanted to give you a little more history on the problem I'm having, Tuesday I tried to open Ciscoworks and I received the following error on the browser after I tried to login.

Error 403: You don't have permission to access /cwhp/LiaisonServlet on this server.

After a reboot of the Ciscoworks server  the Daemon Manager Service was unable to start at all. I did find a TID on fixing a Tomcat bug and ran it on Wednesday but the service still didn't start. After trying your suggestion this morning I went back and ran the TID from Wednesday again and this time the service started. Everything appears to be running normally but every time I try to login to the server I receive the error above with no errors being displayed in the syslog file. Hope this extra information helps and I appreciate your help!

Thanks,

Tim Walsh

PS - I am working on the server from a remote desktop connection so getting the log files to you might be tough to do.

[AFROJ AHMAD]

Hi Tim ,

Please try  generating a new certificate in LMS as below :

1. Stop the daemon Manager

a. Windows: net stop crmdmgtd

b. Solaris: /etc/init.d/dmgtd stop

1. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)

a. server.crt

b. server.key

c. server.pk8

d. server.csr

2. Disable SSL: NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable

For e.g

D:\Program Files\CSCOpx\bin>perl "D:\Program Files\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable

3. Enable SSL to generate certificate:NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable

for e.g :

D:\Program Files\CSCOpx\bin>perl "D:\Program Files\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable

--Fill all the Required information

4. Start Daemon Manager  (net start crmdmgtd )

Wait for 15-20 min. Now try to login to the GUI ..

Thanks--

Afroj

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[walshtimo]

Thanks for the help! I just finished doing all the steps you provided and I just restarted the daemon manager so I'll let you know if this works in 15-20 minutes. I have my fingers crossed, it would be a nice start to the weekend if I'm able to get into this server before the end of the day.

[walshtimo]

I just tried to get into the server again and I received the same error message, oh well, I guess I know what I'll be working on Monday morning.

Thanks again for all your help!

[rschwendeman]

Did you get this resolved.  I am having the same issue on lms 4.1