DCR Server not starts automatically

[sprutskih]

Hi!

I have CWLMS 3.2 on windows server 2003 R2

when I try to go to Device and Credentials admin page I find error:

Error in communicating with DCR Server.

DCR Server may be down. Please start the DCR Server and then refresh the page.

Restart of the system didnt help.

Before it, I made changes in local policies and May be This is the reason of problem.

Also I tried to reset Casuser, and it partially help me to start all services of CiscoWorks. But DCRServer didnt start anyway.

I know that DCR Server must starts while system starting, but it somewhy not starts.

Here is log of DCRServer in attachment and pdshow result.

It u need some more logs, please write.

Thanks!

[AFROJ AHMAD]

Hi ,

First of all add the CASUSER as a member of Administrators Group then

run the resetCauser.exe again and check the issue again..

check the validity of the SSL certificate :

NMSROOT\CSCOpx\mdc\apache>perl SSLUtil.pl

If above did not help send me the below information :

ctm_config.txt (NMSROOT\CSCOPx\mdc\tomcat\shared\lib)

md.properties

dcrserver.log

syslog.log ( if possible)

scren shot of services.msc window

Thanks

Afroj

[Svetlana Radzevich]

Hi,

DCRServer is not started because CmfDbMonitor is in "waiting to initialize" state. The CmfDbEngine is running properly, the problem is only with the Monitor.

Please post CmfDbMonitor.log - this file could give us some hints what is going wrong.

Svetlana

[sprutskih]

Hi, thanks for your answers.

Now I cant post syslog.log. Here is other files.

I dont think that CmfDbMonitor is the source of the problems. I find that if I start CampusOGSServer, it willl not starts, but

DCRServer start to work after it. In CampusOGSServer.log there is only for 27 of september records, so I dont need attach it.

After I add casuser to Administrators group, and then execute resetCasuser it didnt help.

Also I dont know what to watch in SSLUtil, but it seems ok. Also I dont use https to come to CWLMS portal page.

I export services list in text file with Tab as separator.

Any idea?

[AFROJ AHMAD]

Hi Kindly post 
Regdaemon.xml and  Regdaemon.xml.backup location (CSCOpx/MDC/etc)

In the meantime try to regenrate the SSL certifcate and check the issue again:

1. Stop the daemon Manager
2. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)

a. server.crt
b. server.key
c. server.pk8
d. server.csr

2. Disable SSL:
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable
3. Enable SSL to generate certificate: 
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable
 
4. Start Daemon Manager 
Thanks
Afroj

[sprutskih]

Here is the files.

Enabling SSL didnt help to start DCRServer, But if i start CampusOGSServer, then DCRServer starts.

[sprutskih]

Any suggestion?

So, the main problem is that not all processes of LMS can start automatically while start system. Where can I trace it? May be I could find any logs?

It might be problem with Windows security policy.