08-20-2013 06:10 AM
Hello,
I'm having some issues backing up configuration (startup and running) files for some managed devices with LMS 4.0.
Under the collector status for one of the devices is shows:
Discovery Success, Data collection Success, User Tracking Success, Inventory Success, Fault discovery Success, but Config Collection Failure.
Under Reachability Status I see all of the protocols Success except SNMPv1, SNMPv2 and HTTP have failed. If I run a Device Credentials verification, I get the following: Read Community = OK, Read Write Community = No value to test, Telnet = Incorrect, Enable by Telnet = Did not Try, SSH = OK (Primary Successful) and Enable by SSH = Enable username credential missing. However under the same device all of the credentials are in there, like the main username with the enable password, plus a secondary account as well and still nothing. I tried to search for that error but I have not been able to figured out what steps to take to fix the issue.
Any help would be greatly appreciate it.
Cheers!
08-20-2013 11:51 AM
You have to update your SNMP Timeouts.
Admin > Collection Settings > Config> Edit the Inventory/Config Timeout and Retry Settings
retries: 3
Timeout interval 45
telnet timeout 1000
tftp 5
read delay 300
transport timeout 45000
login timeout 2000
tune sleep 50
delay after connect 300
08-20-2013 12:27 PM
Hi duong.nguyen7 it didn't work, I get the same error. Plus, I was not able to find the second set of options under Inventory/Config Timeout and Retry Settings. only the first one, which I changed and nothing. any other ideas? Thanks!
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08-20-2013 01:15 PM
Inventory > Job Browsers > Device Credentials Verification
Run a DCR report on a particular device that fails and post it
08-21-2013 06:17 AM
This is another node that's having issues, but if I fis this one, i got a feeling that it will fix the rest as well. thanks for your help.
08-21-2013 10:14 AM
Can you post the logs of the config backup/archive that fails? I remember fixing this problem a while back...just trying to remember what exactly I did.
08-21-2013 10:21 AM
Perform another backup and send me the job folder so I can look at the logs.
08-22-2013 04:55 AM
try to open HTTPS service and check
08-22-2013 06:25 AM
aman hussain, does HTTPS needs to be enable? I just noticed the node am troubleshooting with doesn't have it enable.
08-23-2013 02:24 PM
I found the problem, all I had to do is edit the TacacsPrompts.ini file and boom, issue fixed. Thanks guys for taking the time to reply...
Cheers!!!
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