device discovery seems to freeze

[desrochj1]

Hello,

Sometimes it's seems that my device discovery freeze...

(the job never ends, always showing running...

sometimes device discovery was started 1 day before and it's still showing ..running...

that is not normal.... i try to stop the discovery with the interface and it doesn't work too.

i need to reboot to start another discovery.

I am using LMS 3.1

Can you help me on this

thanks

[Martin Ermel]

It seems you are seeing BugID CSCsv42110:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv42110

===================

CSCsv42110 Bug Details

Discovery hangs sproadically

Symptom:

CSDiscovery does not finish and keeps hanging

Conditions:

CS 3.2

Workaround:

n/a

=================

According to jclarke it is fixed in LMS 3.2 - and TAC should have a patch for LMS 3.1

Even if you cannot stop discovery from within the GUI, you should be able to stop it by executing

     pdterm CSDiscovery

form the command line (Dos - Box or solaris shell) without restarting LMS or  rebooting the server

[desrochj1]

In Common services, i see that i have Ciscoworks LMS 3.1

and Common Services is at 3.2.0

Do i need to upgrade to LMS 3.2, even if common services module  is at 3.2.0 ?

[Martin Ermel]

Common Services (CS) 3.2 is not the same as LMS 3.2. Each application in LMS does have its own version number;

LMS 3.1 does have CS 3.2

LMS 3.2 does have CS 3.3

You have 2 options, open a Service Request with Cisco TAC to get the patch or update your LMS version from LMS 3.1 to 3.2. You can download LMS here:

http://www.cisco.com/go/lms

then click on "Download Evaluation Software"

to get the DVD media, enter your service contract number here:

http://www.cisco.com/upgrade/

your current License does work for LMS 3.2

[desrochj1]

hello,

can i install lms 3.2 directly on top of lms 3.1 (execute setup.sh)

thanks

[Martin Ermel]

yes you can ..
It is always a good practice to make a backup of the current installation before starting the update;
Depending on the size of the network and the customizations you have yet done you could also consider an uninstallation and starting from scratch (LMS 3.2 is a full version).

these are the typical steps to perform an upgrade:
- make a backup
- stop the processes (/etc/init.d/dmgtd stop)
- verify that there is no process running (ps -ef | grep -i CSCO)
- verif that all necessary solaris patches are installed on the system as mentioned here:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/prereq.html#wp1099303

- execute the setup.sh